Nicholas Herstich Email & Phone Number

Cleveland, Oh, Us

United States

Customer obsessed leader managing a top tier team of Client Success Partners supporting our Regulated Industries vertical group of clients. Heavily focused on enabling strategic planning, tracking and reporting on key performance indicators for my team’s overall books of business, along with helping to drive revenue retention, client satisfaction, risk mitigation and revenue growth.

Worked closely with product marketing, customer success, operations, analysts - and users - to deeply understand, document, analyze, and synthesize user needs into product priorities, road-map plans, and detailed specifications.Lead test and optimization efforts to improve conversation and revenue growth.Identified best customer types and ways to acquire and delight more of them.Collaborated with technology, engineering and design teams to ship new, impactful features, including preparing necessary technical specifications, coordinating development activity, and tracking progress of in-flight projects.Acquired, reviewed and interpreted large bodies of qualitative and quantitative data to uncover new product insights. Where we have gaps in our data you will create and execute plans to close those gaps.Advised and guided Executive Director and other senior leaders on opportunities and how to win, and align Financial & Business Services vertical with the strategy and roadmap of the larger company.

Independence, Ohio

Critical support role in the Client Solutions organization with a focus on enabling strategic planning, tracking and reporting on key performance indicators for both Vice President’s and Account Manager’s book of business to help drive revenue retention/risk mitigation and revenue growth.

Cleveland/Akron, Ohio Area

• Implement and manage customer background screening programs to best align with customer’s organizational needs and goals• Structure and implement long term contract/agreements with customers to renew and grow revenue from customer base• Understand each client’s organizational dynamics and probe to discover model and core initiatives in a solutions sales capacity and assist client in goal achievement by leveraging Sterling’s suite of products and services• Identify and develop multi-level relationships with key decision makers and decision influencers to ensure retention and relationship stability regardless of client’s turnover in key roles• Create strategic account plan as a roadmap to grow customer revenue and deliver world class customer satisfaction• Conduct regular business reviews using value add propositions to mitigate client risk and enhance background screening programs

Akron, Ohio

• Manage the day to day safety of the public and develop strategic relationships within the police department, mayors office, and key citizen groups in the community that identified opportunities to improve the residents living experience in the city.• Provide for public safety by maintaining order, responding to emergencies, protecting people and property, enforcing motor vehicle and criminal laws, and promoting good community relations.• Record facts and gather evidence to prepare reports that document incidents and activities.• Review facts of incidents to determine if criminal act or statute violations were involved.• Testify in court to present evidence or act as witness in traffic and criminal cases.• Perform training with APD K9 unit on a monthly basis• Render aid to accident victims and other persons requiring first aid for physical injuries.