It Specialist
CurrentAs an IT Specialist at Forsgren Associates Inc, I frequently assist my colleagues by providing tier 1 support for computer, network, and technology related issues. My day to day responsibilities include deploying computers, software, and hardware, providing help desk support, maintaining inventory, basic network administration, setting up user workstations, and escalating issues whenever necessary. Identify IT related procedures and workflows to maximize efficiency for users in the workplace, practice proactive maintenance for network and security, maintain and audit software licensing.