Nicholas Lee Email and Phone Number

+ Provided extensive insight to Product and Tech teams for UX improvements by analyzing 300+ screen recorded user sessions via UXCam and performed UAT on Android and iOS devices to deliver a compelling user experience.+ Presented the wireframe for a new product launch.+ Translation from Chinese to English copy across the entire user journey while keeping a consistent brand tone.+ Refined sports related insurance coverage by researching local accident blackspots and popular routes.+ Ability to accurately handle and file insurance claims to insurers.+ Co-developed SOPs, email templates, and chatbot prompts to enhance the online and in-app customer experience.

+ Worked in the HKT Care team engaging in insurance-related promotional offers.+ Facilitated the quality assurance team on a 3-week life insurance savings plan staff offer with over 1,000 applicants, capturing HKD400M+ (CAD 68M+) in paid premiums.+ Participated in monthly Townhalls, and meetings for potential internal and external partnerships and opportunities to promote HKT Care’s insurance offers.+ Presented market research on current health insurance offerings available in Hong Kong to position for the launch of a Wellbeing campaign.+ Performed UAT on HKT Care website and assisted in checking contents for the new Club Insurance website on CMS platform to improve usability.

+ Recorded and edited Board of Director and Annual General Meetings proceedings across downtown Condominium Boards+ Compiled and summarised highlights from Board meetings based on prescribed guidelines/template ensuring confidentiality and proper use of terminology. + Delivered well prepared final Board Minutes ahead of strict deadlines with limited edits by the manager.+ Developed concise writing skills with the ability to convey messages effectively.

+ Increased proficiency in data entry and developed highly detail-oriented organizational skills as required under standard library protocol.+ Maintain good rapport with managers and peers to create a positive work environment and to build effective networking. + Always looking for ways to optimize operational efficiencies in the workplace by initiating well thought out solutions to managers, of which some have been adopted by the library as the protocol for future processes.

+ Assisted in writing an IPO pitch and a grant proposal for the company, learning organisational skills and how to communicate ideas and facts clearly and concisely to stakeholders about our range of products.+ English and graphic editing of their website contents, posters and promotional products, assisted in using better vocabulary and graphics to communicate messages in a more powerful manner to potential customers.