Nicholas Kaminski Email & Phone Number

Denver Co

· Configured and maintained all client networks and firewalls, including all routing, VPN tunnels, and firewall rules· SQL and Database backup and restoration. Installed and expanded backup server when space became an issue· Consolidated all backup servers into one centralized server location· Planned, coordinated, and deployed multiple first-time client installs, network and active directory configurations· Enabled clients to have remote access by building personal VPN Tunnels as well as site-to-site VPN tunnels· Lead contact for all government-related software integration by establishing a good relationship with contractors

Suwannee Ga

-Manage and troubleshoot company wide ticketing queues to insure Voice and Video network stability globally-Installed Cisco Telepresence as well as all video capable endpoints (IX series, MX Series, and SX series)-Integrated third party endpoints from all over the globe.-Troubleshoot any issue with VoIP system -Upgraded and installed Cisco Call Manager 11-Research and implement new technologies to further improve information sharing and company communications -Installed Call Manager 11 and established a national dialing plan-Monitored global conferencing system as Webex Adminstrator -Initiated cost reduction initiatives by installing new video conferencing systems to cut down ontravel expenses-Implemented a plan to be able to upgrade all unsupported phones from organization with minimalimpact to the department’s budget-Administered and set up new agents with Unified Connection Manager (UCCX)

Athens, Georgia Area

-Create an atmosphere of enjoyment and entertainment to encourage customer turn out-Listened to customer feed back to improve customer satisfactions by implementing positive changes-Managed bar inventory levels and bar income to help measure the bar success -Moderated employee disputes to maintain morale and reduce employee turnover-Trained new staff to insure highest level of customer service

Lawrenceville Ga

-Prepared, mixed and served drinks to customers-Implemented weekly dart tournament to boost sales and customer satisfaction -Managed and resolved customer complaints and inquiries-Helped to promote fun atmosphere by interacting with restaurant patrons-Trained new serving staff by showing the best time management techniques and serving practicesto ensure that all customers receive the best service possible