Nicholas Lee Email & Phone Number

Petaling Jaya, Selangor, Malaysia

Manages ecoCare Pest Control Sdn Bhd (formerly known as Pest Paramedics Sdn Bhd) & ecoCare Hygiene Services Sdn Bhd (formerly known as Biofresh Hygiene Services Sdn Bhd)

Malaysia

• Work closely with the project teams to translate the Business Case, Service Charter or Service Design package and devise appropriate communication plans prior to transition.
• Advanced level / third level troubleshoot issues in the deployment of projects in enterprise environments. This includes troubleshooting networking, web apps, operating system, file system and user management issues.
• Develop understanding of SCBs internal processes & maintain working relationship with multiple vendors.
• Develop and maintain engineering standards for SCB including platform design and deployment within the Bank.
• Continuously monitor updates to product development and assist the service improvement team in proposing improvements / changes to the deployment in the Bank.
• Communicate effectively with Service Transition, Operations & Support representatives to ensure service design package is well understood, and service is implemented to deliver outcome.

North Tower, Gardens Mid Valley

• Providing high-level BoMs (Bill of Materials) as part of the tendering process.
• Developing detailed BoMs and technical proposals where opportunities are identified for the resale of third party hardware/software and services.
• Working with Sales executives and other pre-sales engineers on tender documents and proposals.
• Management and Support of Global Pre-Sales and Demonstration platforms in London, Kuala Lumpur and Beijing.
• Provisioning new demo systems as required by regional sales teams.
• Managing the existing demo platform to ensure sufficient performance and capacity to meet critical events in the sales lifecycle.

Plaza IBM

• Responsibilities:
• Executing superior technical engagements such as benchmarking and proof of concept testing, solution demonstration, problem resolution, understand performance, training to customers, proposal preparation, solution.
• My value is opportunity focused, delivering key value to Sales teams, and Pre-Sales Specialists combine technical product knowledge with client-facing skills to provide right technical advice and guidance that helps to.
• Client engagements and part in meetings, give technical presentations, design solutions and assist clients to evaluate and successfully deploy software or hardware solutions.
• Along with a keen interest in technical products, I also need to translate technical concepts for non-technical people by articulating the value of IBM in the customer proposals.
• Achieved IBM Hundred Per Cent Club Award for top sales performance in 2013. Technical Skills1. Intel platform knowledge, both hardware and Operating System (Windows and Linux)2. Product knowledge of HP, Dell and.

Plaza IBM

This role has customer relationship responsibility for IBM customers and business partners, as well as internal client relationships, such as with Transaction Hub, IGF, and Accounting, in the contract and solutions area. Possessing end-to-end process knowledge, this person maintains responsibility and expertise in specific areas such as hardware, software.

Bsc (Hons) Computer Science, Information Technology

Gce O Levels

Education record