Nicholas Leslie Email & Phone Number

Centurion, Gauteng, South Africa

Durban, Kwazulu-Natal, South Africa

• Vendor and Contract management including SLA management and reporting• Planning, Implementation, Operations & Service Delivery Management of broadband rollout to the Eastern Cape Provincial Government• Management of Internal and External customer expectation• People Management – including Performance Management, Leave, Overtime, Standby, Mentoring, Succession Planning, etc.• Regular updating of internal teams (Sales, Service Management, Service Desk)• Back-office co-ordination and support to expedite restoration during a network failure• End to end ownership of Incident and Crisis Management• Formulating and building new process within the Project Management domain• Design & Implementation of Service Improvement Plans (SIP’s)• Change Management – implementation of planned service affecting activities• Continual Network Optimization based on product / technology evolution • SLA management – manage business and customer as per SLA in place• Customer Retention• Engagement with Sales / Engineering regarding opportunities based on network optimization• Ensure Compliance to Standards and Specifications• Ensure compliance to ISO14000 with regard to environmental objectives and targets• Ensure compliance to ISO9000 with regard to creating and adhering to policies/procedures• Management of CAPEX & OPEX spend• Management and Verification of Solution and Costs• Health and Safety – Ensure that staff and contractors are compliant• Quality control, with the end result of standardization across the regions and providing a quality product to customers

Responsible for the Rollout of Last Mile Fiber and Provisioning of Infrastructure for Enterprise Customers in KZN and the Eastern CapeVendor and Contractor ManagementEnforce compliance to SpecificationsDrive Internal and External DeadlinesCustomer Interaction

Durban Area, South Africa

Durban Area, South Africa

Management of the Access Network in the KZN and EC region which includes the following equipment: CDMA, Wimax & Microwave radio (Point To Point and Point to Multipoint)I am currently responsible for Planning and Optimisation of CDMA 1X, EVDO RevA, WiMax and the Point-to-multi-Point network in Durban, Pietermaritzburg, Port Elizabeth and East LondonProject Management of Transnet projects in KZN which includes Vendor and Contractor managementBudgetingAttend to faults when requested (Fixer of last resort)Maintain development standards for equipment installations and testingQuality control, with the end result of standardization across the regions and providing a quality product to customers.Implement corrective actionsIdentification of risk issues and reportingControl the movement of assets between and within the regions

Drive testing and integration of CellC phase 2 sites in JHB.Model Tuning for Cell C in Pretoria, Durban, JHB, Port Elizabeth, East London & Cape Town. Also assisted with model tuning for Vodacom in Mozambique (Maputo).Involved with EGSM Integration in JHB (CellC - March 2003).Assisted in tenders.I was responsible for keeping the Cell-C BSC Plan and NCP for South Africa in order.I was also involved with network rollout in the Northern Region (Pretoria) for the duration of the accelerated rollout (CellC - December 2003)