Passionate, self-driven and resourceful customer service professional with over 6 years experience in resolving customer complaints and providing instant solutions at the first point of contact. Excellent in building rapport which yields excellent customer experience and retention. Dedicated in finding solutions to ever y problem to ensure great customer satisfaction.SKILLS: Communication skills• Patience• Empathetic & Positive• Problem solving.• Resourceful, adaptive & quicker learner• Proficient in Computer Usage• Organizational skills