Nicholas Maina Email & Phone Number

Nairobi County, Kenya

Nairobi County, Kenya

-Client Training: Conduct training, eCommerce tools, best practices-eCommerce Optimization: Operations assessment, process improvement, sales enhancement-Ongoing Support: Consultation, market adaptability, continuous improvement through client feedback, build and maintain strong relationships with customers-Platform Guidance: Platform selection, user experience, seamless navigation-Market Analysis: Market trends, consumer behavior, product positioning, pricing… Show more -Client Training: Conduct training, eCommerce tools, best practices-eCommerce Optimization: Operations assessment, process improvement, sales enhancement-Ongoing Support: Consultation, market adaptability, continuous improvement through client feedback, build and maintain strong relationships with customers-Platform Guidance: Platform selection, user experience, seamless navigation-Market Analysis: Market trends, consumer behavior, product positioning, pricing strategy-Inventory Management: Fulfillment processes, operational efficiency, cost reduction-Regulatory Compliance: Industry standards, eCommerce regulations-Sales & Listings Management: Product listings, sales optimization, visibility, revenue growth strategies through cross-selling & up-selling. -Customer Service: Exceptional service to a portfolio of clients, order fulfillment, client satisfaction- Customer Relation Management – Proactively prevent customer churn by conducting regular check-ins, addressing concerns through effective problem solving, and ensuring long-term customer retention. - Voice of the customer: Provide valuable feedback to suppliers and manufacturers to drive product enhancements. Show less

Managed operations for UK-based e-commerce company across multiple platforms (eBay, Amazon, online store); primary liaison for operations inquiries from UK Head Office.-Operations Leadership & Team Management: Led all aspects of e-commerce operations, managing multiple sales channels (eBay, Amazon, online store) and a team of over 20 people, ensuring smooth office administration, procurement, and cost allocation.-Cross-Functional Collaboration & Compliance: Worked closely with… Show more Managed operations for UK-based e-commerce company across multiple platforms (eBay, Amazon, online store); primary liaison for operations inquiries from UK Head Office.-Operations Leadership & Team Management: Led all aspects of e-commerce operations, managing multiple sales channels (eBay, Amazon, online store) and a team of over 20 people, ensuring smooth office administration, procurement, and cost allocation.-Cross-Functional Collaboration & Compliance: Worked closely with teams in Nairobi and the UK, ensuring regulatory compliance, facility safety, and seamless day-to-day operations, while enforcing safety standards and mitigating operational risks.-Platform & Customer Support Management: Managed eCommerce platforms, improving performance and user experience. Oversaw multi-channel global customer support, ensuring quick, accurate resolutions while maintaining quality standards and customer satisfaction through continuous feedback.-Training & Process Improvement: Conducted regular staff training, on boarding, and compliance sessions. Developed standard operating procedures that streamlined processes, improved efficiency, and reduced response times.-Revenue growth: Identifying opportunities for expansion in different marketplaces globally as a business strategy while offering target deals on products-Data-Driven Insights & Reporting: Analysed operational data to forecast needs, identify trends, and provide strategic recommendations to senior management through detailed reporting and insights. Show less