Nicholas Mares Email & Phone Number

•Received and responded to help request tickets sent by community members•Maintained a log of breaches of Terms of Service by users•Determined fitting consequences for users that breached the Terms of Service of the servers•Communicated with a team of fellow community managers to maintain the integrity of the servers•Promoted community members to moderator positions to assist with maintaining the servers•Created new guidelines and operating procedures to streamline moderation of the servers

Lakewood, Washington

•Responsible for the security and safety of the staff, patients, visitors, and property at Western State Hospital•Applied acquired skills to proactively manage safety and security situations while operating within a specialized team•Assisted Western State Hospital management with hospital rule, regulation, policy, and statutory law enforcement•Patrolled campus in vehicle and on-foot to provide maximum coverage and protection•Intervened and de-escalated patient to staff conflicts and patient to patient conflicts•Provided security presence via walkthroughs and safety checks of assigned wards•Collected information, witness statements, and evidence to complete incident reports varying from assault to a death in the facility•Acted as a liaison between emergency responders and the hospital leadership•Searched for, confiscated, reported, and secured contraband•Operated 20 cameras to provide visual monitoring of ongoing situations •Responded to fire, smoke, intrusion, and burglar alarms•Ensured accountability of equipment, keys, I.D badges and other controlled items•Assisted in providing on-the-job training and orientation for newly-hired Security Guards

Multiple Locations

• Led, mentored and trained a team of two personnel in Intelligence Surveillance and Reconnaissance (ISR) management, and security support • Planned, coordinated and synchronized intelligence collection efforts; determined intelligence requirements, plans and collection, analyzed information and disseminated intelligence estimates• Ensured the accountability and maintenance of intelligence systems and equipment valued in excess of $5M with zero losses; utilized cost saving techniques to minimize waste and refurbish equipment• Advised senior leadership on the enemy/civilian situation, air threats/countermeasures, asset management, targeting and security issues for an organization of 800 personnel plus additional unmanned aerial systems • Supported operations for senior leadership by providing intelligence products such as Pattern analysis graphics, Link Diagrams, Time Wheels, Line and Block Charts, and Modified Combined Obstacle Overlays.• Produced timely and accurate reports that allowed for in-depth targeting and enhanced understanding of complex global issues• Ensured the office environment met and exceeded all inspection criteria conducted by higher echelons• Maintained the records of over 800 personnel to include security clearance information, various training certificates, and other sensitive information• Reviewed and updated the records of over 800 personnel• Researched and collected data in order to create reports, graphics, briefings, and any other requested product• Provided critical analysis and support to an organization of 400 personnel across nine different countries• Utilized Microsoft Word, Excel, SharePoint, PowerPoint, and Outlook on a daily basis• Managed multiple projects at once, to include programs regarding personnel security, physical security, and the creation of analytical products• Regularly briefed personnel from small teams to organizations with 100+ members

Auburn, Wa

• Collaborated directly with members of the Auburn Police Department to maintain the security and safety of customers, employees, and property; dispatched other Public Safety officers to incidents as needed• Regulated access to unauthorized areas; patrolled exterior and interior of buildings periodically to secure people and property; inspected fire control systems and alarms • Investigated and typed lengthy reports concerning criminal offense, policy violation, and work orders; created, maintained, and reviewed the dispatch log each shift that covered equipment or property damage, theft, medical emergencies, presence of unauthorized persons, vehicle collisions, or unusual occurrences• Maintained public safety by enforcing mall rules, policies, parking and traffic regulations, reporting violations, responding to medical emergencies, security alarms, assistance calls, and vehicle collisions • Corresponded with other Public Safety personnel to provide safety and maintain order Detected and prevented signs of potential threats and ensured security of doors and windows • Assisted in training new security personnel on security standard operating procedures Opened the building to the public in the morning and locked down the building after hours

Auburn, Washington

• Determined requirements by working with customers.• Answered inquiries by clarifying desired information; researching, locating, and providing information• Resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems• Fulfilled requests by clarifying desired information; completing transactions; forwarding requests• Maintained call center database by entering information• Maintained equipment by following established procedures; reporting malfunctions

Burlington, Wisconsin

• Provided accurate, valid and complete information by using the correct tools• Identified and assess customers’ needs to achieve satisfaction• Handled complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Certificate, Homeland Security And Emergency Management, 3.8

Associate'S Degree, Criminal Justice/Police Science, 3.8

AAS Criminal Justice 3.8 GPA

Associate'S Degree, Military Intelligence, General, 3.45

AAS Intelligence Operations Studies 3.45GPA

Criminal Justice

High School Diploma

Activities and Societies: Wrestling team Basketball team General education

Aas Intelligence Operations Studies

Information Technology