Nicholas Marocola Email & Phone Number

With over 30 years of experience in the technology sector, I have established myself as a seasoned professional in Technical Project Management, Managed Services, Data Storage, and Account Management. My career is marked by a deep understanding and hands-on expertise in both Network Attached Storage (NAS) and Storage Area Network (SAN) technologies.Technical Project ManagementLeadership: Successfully led numerous large-scale projects from inception to completion, ensuring timely delivery and adherence to budget constraints.Methodologies: Proficient in Agile, Scrum, and Waterfall methodologies, tailoring project management approaches to meet specific project needs.Stakeholder Management: Skilled in managing stakeholder expectations, facilitating communication between technical teams and business units, and ensuring alignment with organizational goals.Managed ServicesService Delivery: Oversaw the delivery of managed services, ensuring high availability, reliability, and performance of IT services.Process Optimization: Implemented ITIL best practices to streamline processes, improve service quality, and enhance customer satisfaction.Vendor Management: Managed relationships with key vendors, negotiated contracts, and ensured compliance with service level agreements (SLAs).Data StorageArchitecture Design: Designed and implemented robust data storage solutions, optimizing for performance, scalability, and data integrity.Data Protection: Developed and enforced data protection strategies, including backup, recovery, and disaster recovery plans.Performance Tuning: Conducted performance tuning and capacity planning to ensure optimal storage system performance.Account ManagementClient Relations: Built and maintained strong relationships with clients, understanding their needs and delivering tailored solutions.Sales Support: Collaborated with sales teams to identify opportunities, develop proposals, and close deals.Revenue Growth: Contributed to revenue growth by upselling and cross-selling services to existing clients.NAS and SAN TechnologiesNAS Expertise: Extensive experience with NAS systems, including configuration, management, and troubleshooting. Proficient in protocols such as NFS, SMB/CIFS, and AFP.SAN Expertise: Deep knowledge of SAN technologies, including Fibre Channel, iSCSI, and FCoE. Skilled in SAN design, implementation, and management.Integration: Successfully integrated NAS and SAN solutions into heterogeneous environments, ensuring seamless data access and high availability.

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  Sr. Implementation Engineer

  Tsp

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  City University Of New York-College Of Staten Island

  Computer Science