Nicholas Matthews Email & Phone Number

Hello! I'm currently pursuing a Master's degree in IT & Management, set to graduate in December 2024 with a strong foundation in optimizing IT operations and enhancing user experiences. My professional journey includes valuable experiences such as:- 𝐄𝐧𝐝 𝐔𝐬𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬 𝐈𝐓 𝐈𝐧𝐭𝐞𝐫𝐧 𝐚𝐭 𝐂𝐞𝐧𝐭𝐫𝐢𝐜 𝐁𝐫𝐚𝐧𝐝𝐬, where I contribute to improving IT support efficiencies in a hybrid work environment. I am currently gaining valuable skills providing ticket support to users internationally, while ensuring internal office place technology assets operate effectively. - 𝐂𝐨𝐧𝐬𝐮𝐥𝐭𝐚𝐭𝐢𝐨𝐧 𝐀𝐠𝐞𝐧𝐭 𝐚𝐭 𝐆𝐞𝐞𝐤 𝐒𝐪𝐮𝐚𝐝, where I specialized in customer service and technical troubleshooting, achieving Apple Certified status and honing my attention to detail.- 𝐌𝐨𝐝𝐞𝐫𝐧 𝐖𝐨𝐫𝐤𝐩𝐥𝐚𝐜𝐞 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐢𝐚𝐧 𝐈𝐧𝐭𝐞𝐫𝐧 𝐚𝐭 𝐊𝐨𝐧𝐭𝐨𝐨𝐫 𝐁𝐫𝐚𝐧𝐝𝐬, where I played a crucial role in the internal User Support/Asset Management team. I efficiently handled a wide range of IT tickets, ensuring the seamless operation of office technology essential for productivity.I am passionate about leveraging technology to drive operational excellence and deliver impactful solutions. 𝐋𝐞𝐭'𝐬 𝐜𝐨𝐧𝐧𝐞𝐜𝐭 to explore opportunities for collaboration and discuss how my skills can contribute to achieving your organizational goals.