Tier 1 Technical Service Representative
CurrentProficient with SAP Business One, vista track, Microsoft office, Microsoft Excel. I diagnose software and hardware issues on computer serves by requesting error logs from clients. Created Work tickets abiding by contractual and SLA details depending on the severity of the cases and scheduled a team of field engineers across the country to complete work tickets.Built a professional relationship over the years with a Team of reliable Field Engineers to complete work tickets at hundreds… Show more Proficient with SAP Business One, vista track, Microsoft office, Microsoft Excel. I diagnose software and hardware issues on computer serves by requesting error logs from clients. Created Work tickets abiding by contractual and SLA details depending on the severity of the cases and scheduled a team of field engineers across the country to complete work tickets.Built a professional relationship over the years with a Team of reliable Field Engineers to complete work tickets at hundreds of Data Centers across the country.Organized and directed maintenance shutdowns and software and firmware updates. I have procurement experience using programs like quickbooks, brokerbin, and direct contacts with sales representatives depending on the asset I’m working on.Creating PO tickings , RFQ’s, and logging each order in an Excel document to keep track of all orders.Dismantled defective computer servers and equipment and installed new or repaired parts. Visually inspected and tested machinery and equipment, performing routine preventive maintenance.Performed troubleshooting and repair for complex electrical equipment. Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.Firmiliar with Connecting to servers remotely SSH, or onsite through console ports. Firmiliar with setting up and using VPNs . Some Linux and oracle knowledge. Strong knowledge of the program Putty. Strong knowledge of Many Dell, Hp, Cisco, Super Micro, and Ibm servers. Firmiliar with configuring system boards through bios for customers Show less