Nicholas Moore Email and Phone Number
Currently seeking new opportunities in cybersecurity, IT infrastructure, and data recovery.Dynamic and solutions-driven IT and cybersecurity professional with a decade of experience in technical support, server engineering, and data recovery. I thrive on tackling new challenges and continuously improving processes to meet high standards of performance and client satisfaction. My background in developing sustainable, innovative solutions has built my reputation as a trusted problem-solver and leader in complex IT environments.Passionate about building strong, long-term relationships while maintaining integrity, I believe in creating meaningful connections with clients and colleagues alike. My commitment to delivering exceptional customer experiences is matched by my technical expertise in cybersecurity, server management, and data recovery.Resourceful and adaptable, I’m an avid learner dedicated to expanding my knowledge and enhancing my skill set in rapidly evolving IT landscapes. Whether leading a project or collaborating with a team, I bring a proactive approach to every task, striving to deliver results that exceed expectations.
Freelance (Self Employed)
View- Website:
- johncradden.ie
- Employees:
- 5034
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Freelance It Support & Server Engineer Or Independent It Infrastructure & Cybersecurity SpecialistFreelance (Self Employed) Aug 2024 - PresentSandy Springs, GaProvide comprehensive IT support and infrastructure solutions, specializing in cybersecurity, data recovery, and server management. Known for delivering efficient, high-quality service to a diverse clientele, including Fortune 500 companies. Key achievements include reducing security risks by 30%, streamlining data recovery processes, and optimizing CRM workflows to enhance customer satisfaction and retention. Skilled in penetration testing, network security, and automating workflows to improve productivity across technical operations.
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It Support & Server EngineerSelf-Employed Aug 2011 - PresentRemoteCoordinate server management and technical support for several small to medium gaming servers including full-cycleset-up, networking, installation, troubleshooting, data recovery, and hosting for an online community growing from 15to 45 members. Oversee remote volunteer teams to diagnose issues and develop technical solutions.- Grew volunteer server maintenance crew from 5 to 25 members, aligning diverse priorities of a global remotemembership with strategic goals- Established server management and data recovery protocols, driving greater community trust and growth- Document and share operating and connectivity procedures, coordinate weekly meetings, and troubleshoot
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Tier 1 & Tier 2 Technical Support RepresentativeWolters Kluwer Dec 2021 - Oct 2023Georgia, United StatesProvided advanced technical support for complex software installations and configurations, ensuring seamless transitions and optimal functionality for users. Promoted to Tier 2 within six months due to demonstrated expertise in troubleshooting and customer service, contributing to significant improvements in client satisfaction and system efficiency.- Enhanced Client Retention: Maintained a 95% client retention rate by delivering proactive issue resolution and white-glove service that exceeded customer expectations.- Streamlined Processes: Led the implementation of a new support documentation system, which reduced average resolution times by 30%.- Increased Productivity: Collaborated with team members to improve workflow efficiency, resulting in a 20% boost in overall productivity.- Improved Technical Solutions: Troubleshot and resolved escalated technical issues, leveraging deep knowledge of CRM systems and automated workflows to minimize downtime and enhance user experience. -
ContracteeRandstad Oct 2021 - Apr 2023United States -
Remote Medical CoderTenet Healthcare Jan 2021 - Nov 2021Sandy Springs, GaAccurately coded and processed patient records in compliance with ICD-10-CM standards, contributing to high accuracy and productivity in remote medical coding operations. Played a critical role in supporting the efficiency and accuracy of healthcare documentation.- High Accuracy Rate: Achieved a 95.5% accuracy rate in ICD-10-CM coding, consistently exceeding productivity benchmarks and ensuring quality in patient record documentation.- Workflow Optimization: Streamlined coding workflows, which resulted in a 15% increase in daily processing capacity.- Quality Assurance Collaboration: Worked closely with the quality assurance team to implement new verification protocols, improving overall accuracy and reducing errors in the coding process. -
Logistics AnalystAmazon Feb 2020 - Dec 2020Bessemer, Alabama, United StatesOptimized logistics processes through data analysis and process improvements, contributing to enhanced efficiency and reduced delays in the fulfillment process.-Process Optimization: Implemented data-driven improvements in logistics workflows, achieving a 10% increase in operational efficiency.-Tracking System Implementation: Played a key role in setting up and improving new tracking systems, reducing delivery delays by 25%.-Cross-functional Collaboration: Collaborated with cross-functional teams to identify and eliminate bottlenecks, enhancing the speed and accuracy of order fulfillment. -
Industry Technical Account Sales SpecialistIntel Corporation Jan 2019 - Jan 2020Atlanta, Georgia, United StatesServed as a key liaison between Intel and enterprise clients, providing tailored technical solutions to support their infrastructure needs. Focused on building strong client relationships and delivering high-quality support to optimize product performance and satisfaction.- Client Relationship Management: Built and maintained strong relationships with enterprise clients, understanding their technical needs and aligning Intel’s solutions to meet business objectives.- Technical Consultation: Provided expert consultation on Intel products and services, assisting clients with system upgrades, data management, and IT infrastructure optimization.- Sales and Solution Customization: Identified client-specific needs and customized solutions, contributing to an increase in client satisfaction and retention.- Cross-functional Collaboration: Worked with internal teams, including engineering and product development, to ensure client needs were met and feedback was integrated into product enhancements. -
Graphic Design Project Manager & Social Media ManagerFreelance Oct 2009 - Feb 2019RemoteOversaw coordination of design and social media engagement deliverables and schedules for 15-20 geographicallydiverse team members.- Featured GitHub Project: Develop and continue to maintain a collaborative peer-to-peer networkingcommunication exchange solution, developing a script, and launching within two months- Produced, edited, and shared influencer content across social media platforms (TikTok, Instagram, Twitter, Twitch, Facebook, YouTube)
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Backup And Recovery SpecialistIntel Corporation Mar 2013 - Jul 2016Atlanta, Georgia, United StatesFocused on providing reliable data backup and recovery solutions to ensure business continuity and data integrity for enterprise clients. Played a key role in establishing protocols that enhanced data security and reduced downtime.- Data Restoration Success: Achieved a 98% success rate in critical data restoration, safeguarding vital client information and minimizing data loss.- Backup Verification Implementation: Developed and enforced backup verification protocols, which decreased recovery time by 20% and improved system reliability.- Secure Data Disposal: Led secure data disposal programs, meeting stringent compliance standards and protecting sensitive information from unauthorized access.
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Red Team Penetration Testing SpecialistZyntac Security Sep 2011 - Sep 2013Birmingham, Alabama, United StatesConducted comprehensive penetration testing to identify and mitigate critical vulnerabilities within client systems, enhancing overall security posture.- Penetration Testing: Executed thorough vulnerability assessments, identifying and mitigating critical security risks to protect sensitive information.- Incident Reduction: Decreased security incidents by 30% through strategic recommendations and hands-on vulnerability management.- Security Protocol Development: Developed advanced automated testing scripts, increasing assessment efficiency by 40% and enabling rapid identification of high-risk vulnerabilities.
Nicholas Moore Education Details
Frequently Asked Questions about Nicholas Moore
What company does Nicholas Moore work for?
Nicholas Moore works for Freelance (Self Employed)
What is Nicholas Moore's role at the current company?
Nicholas Moore's current role is Experienced IT Specialist Seeking New Roles | Cybersecurity & IT Infrastructure Specialist | Skilled in Penetration Testing, Data Recovery, and CRM Workflow Automation.
What schools did Nicholas Moore attend?
Nicholas Moore attended The University Of Alabama.
Who are Nicholas Moore's colleagues?
Nicholas Moore's colleagues are Adarsh M Titus, Sophy Obilika, Muhammad Fahmi Affandi, Zunaira Syed, Edward Coleman, Tushar Chandak, Denitsa Diya.
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