Nicholas Moore Email & Phone Number

Thetford, Gb

United Kingdom

London, England, United Kingdom

Southend On Sea, United Kingdom

* Taking ownership for successfully maintaining tactical control of budgets across multiple business critical projects, I work in partnership with internal teams as project leader to ensure achievement of all time and budget deadlines. * Ensuring outstanding client satisfaction levels across all projects whilst liaising with key stakeholders to identify potential challenges, resulting in increased client retention and revenue growth. * Providing periodic contractor scope reviews to increase effectiveness during the bidding process and identifying improvements to material cost and team efficiencies and liaising with project members to address potential challenges. * Maintaining schedules across all stages of project delivery to ensure key milestones are achieved whilst providing regular feedback / reports for senior management to ensure complex projects are completed in-line with client expectations.* Identifying skills and knowledge gaps across project teams to deliver cross-training focused on improving capabilities for all, resulting in the delivery of projects to agreed time and budget expectations.

Southend On Sea, United Kingdom

* Held accountability for the smooth and successful running of a busy branch; managed team schedules, including finding cover for annual leave and sickness and delivered a range of training on food preparation and customer services. * Accurately forecasted supply needs to ensure a sustainable level of products in branch; monitored food preparation, production and plating to maximise effectiveness of all team tasks during peak periods. * Provided motivation, guidance and support to all team members to support the achievement of all operation goals and objectives; undertook risk and HSE assessments to ensure compliance with all legislative guidelines. * Acted as first point of contact for all customer queries, issues and complaints; interacted with all customers to drive outstanding service levels for over 500 daily customers.

London, United Kingdom

* Ensured all quality standards and playlist continuity for a range of TV channels; monitored all playlists and worked in partnership with the programming department to ensure smooth and efficient operations. * Maintained first line support for all services and equipment; completed troubleshooting on a range of issues to identify underlying problem and worked with the engineering team to provide resolutions and escalation where required. * Took ownership for providing times and countdown information to external content providers at live events; oversaw communications between channels, including playlist delivery, graphic scheduling and transmission preparation.* Analysed all daily discrepancy reports to compile concise reports for senior leadership teams; problem-solved key operational issues to improve workflows across 25 channels operating in 5 countries on a 24-hour basis.