As a Manager of Guest Services and Admissions at ICON Park, I oversaw the launch of dynamic pricing for various attractions throughout the park, partnering with multiple third parties to ensure a seamless roll out. I also initiated the reconceptualizing of the onboarding process, With 7 years of experience in the hospitality and tourism industry, I have developed a strong passion for delivering exceptional guest experiences and optimizing operational performance.Prior to joining ICON Park, I led the day-to-day ride operations teams for Knott's Berry Farm, leading over 700 team members and 30 location-based Team Leads. I spearheaded a park-wide efficiency projects by revamping standard operating procedures which lead to increased guest throughputs. I also developed an employee training tracking system that encouraged retention and decreased churn. My mission is to leverage my skills and expertise in guest services, communication, multitasking, and dynamic pricing to create memorable and engaging experiences for guests and employees alike.