Nicholas Morelli Email & Phone Number

Orlando, FL, US

Orlando, Florida, United States

• Oversee the launch of dynamic pricing for various attractions throughout ICON Park, partnering with multiple third parties to ensure a seamless roll out.
• Initiated the reconceptualizing of the onboarding process, including the transition from paper record keeping to digital, and the redevelopment of training standards for both the training process and the assessments.
• Responsible for the overall day-to-day admissions operations through effective leadership of salaried and hourly management.
• Create and maintain labor and non-labor budgets for the Operations department.
• Strategize with Marketing, Public Relations, Operations, and Food and Beverage on ways to lift attendance, increase engagement, and drive private event related revenue.

Buena Park, California, United States

• Led daily ride operations teams for the entire park, leading over 700 team members and 30 location-based Team Leaders.
• Partnered with senior leadership on efficiency projects tasked to transition frompaper record maintenance to electronic utilizing excel for creation and BOX for distribution.
• Spearheaded Parkwide efficiency projects by revamping standard operating procedures andincreasing guest throughputs. Provided monthly updates to executive park leadershipregarding analysis of status quo and proposed.
• Developed an employee training tracking system encouraging retention and decreasing churn.

Orlando, Florida, United States

• Trained new operations Cast Members through multi-phase training at Test Track.
• Communicated feedback directly with the new Cast and leadership team throughouttraining experience.
• Partnered with leaders and coordinators across multiple lines of business to resolve guestconcerns.
• Maintained a high level of professionalism & guest courtesy while attending to guestsupwards of roughly 1500 per hour

Boca Raton, Florida, United States

• Assisted production manager with shows ranging in final costs from $30K to $60, primarily supporting creative efforts.
• Maintained comprehensive notes for production meetings on a weekly basis, disseminating notes from Microsoft Word via Outlook with the production team afterward.
• Coordinated installation schedules between multiple technical disciplines.

Orlando, Florida, United States

• Maintained guest safety and Universal Orlando Guest service principles while operatingmultiple attraction types.
• Opening team for Race Through New York Starring Jimmy Fallon.

Bachelor Of Applied Science - Basc

Education record