Nicholas P. Email & Phone Number

Tamworth, England, United Kingdom

Tamworth, England, United Kingdom

Derby, England, United Kingdom

• Manager of a team of multi-modal import and export co-ordinators.o Covering road, ocean and air imports and exports. • Key account manager for several core company accounts o Including but not limited to; Fisher Scientific, Armitage pet care and OMYA Chemicals.• Commercial management of account rates working directly with carriers to source better than market rates.• Evaluating varying lanes per customer to bring added value for their own procurement, assessing cost vs transit times.• Liaising with inbound UK customs teams to ensure free flow of goods vital to the end customers supply chain. • Daily input of operational procedures.o Handling operational escalations to resolve customer issues in a timely manner• Monitoring of KPI targetso Currently achieving increase in exposure for the EMA branch across the EMEA region. • Preparing for, and working with customers, in anticipation of Brexit. o Planning short sea and overland road options. o Assessing and sharing import/export regulations and expectations.

Ashby-De-La-Zouch

- Ocean Freight, Air Freight and Road freight.- Destination control tower analyst, monitoring all inbound movement of Primark stock by all freight modes into UK, CZ, NL and DE DCs. - USA European origin control tower analyst, setting up all new USA suppliers out of Europe to Primark’s USA stores. Handling systems training and documentation familiarisation for all CEVA origin stations within Europe. - Daily monitoring, reporting and KPI analysis of all orders from origin to destination. - Decision making on transport modes, consolidations, port of origins, FCL vs LCL. - Constant communication with customer, suppliers and worldwide CEVA locations to enable a smooth and consistant operation flow. - Presenting to customer daily on figures, forecasts and solutions to enable planning and manage costs. - Project implementation working on location with partners and agents in Ireland, Netherlands, Turkey and Morocco.

I was the first point of contact for specific customers who have an annual average spend of more than £15,000. I provided up-to-date tracking, responded to email queires, advising on both import and export restrictions and legislation, whilst also building a network of contacts to resolve inernational issues as quickly and professionally as possible. This was all encompassed by building and maintaining strong relationships with each and every customer I looked after, creating an understanding of their aspirations all whilst pre-empting what they may need for future shipping needs.

Customer help-line for creating bespoke holiday itineries around the world. Having in-depth knowledge of various travel destinations (more specifically Europe, South-East Asia, Australia and the USA) to help advise on the best travel routes, transport connections and local activities and sights for the perfect holiday.