Quality Assurance Specialist
CurrentThis position follows specific instructions and performs clerical work using established routines. Applies limited analysis and problem solving in performing job duties.The FamilySearch Records Operation Center (ROC) is working on reviewing of records from across Africa. Much of the work will be to support the oral genealogy program. The purpose of this is to ensure that information collected are quality products, from the right source and has has all the required information needed. This is a one-year contract position, with the possibility of a one-year extension, located in Accra, Ghana.Responsibilities Review and submit evaluated records (oral and digital) Communicate feedback with contract organizations on what is discovered in file reviews Track and analyze reports Listen, review and evaluate audio recording Regular reporting to management and organization on individual progress and ROC results Assist in various special projects for FamilySearch International in the Africa West Area Attention to detail, good communication skills (English and French), internet search skills, and deductive reasoning Support team members in analyzing issues with submissions Train additional staff to fit role Receive, prepare and ship packages Contribute to process improvement for Africa region patron services