Providing remote support for clients, managing Windows Server platforms and desktop environments, network infrastructure and associated peripherals.

Concurrent to my role as ICT Officer at the Shire of Plantagenet, I also own and run the local IT store in Mount Barker after 12pm each day (Mount Barker is a small country town with a low population base, there is insufficient work available for full time operation). The business provides retail ICT components and peripherals, phones, cables and also provides ICT services and support to local businesses and community. Typical activities include:● Hardware repairs onsite and instore of desktop systems, laptops and printers.● Administration of Windows Server based infrastructure for clients.● Administration and configuration of networking hardware for small business.● Provision and configuration of routers, indoor and outdoor wireless.● Provision and configuration of workstations, servers and networking hardware.● Configuration and support of Android and iOS based appliances.● Remote, onsite, and instore support of windows and OSX based operating systems.

In this Local Government role, I am currently employed 8am to 12pm Monday to Friday in a permanent part-time position. In this role I am responsible for the administration of all the shire’s ICT infrastructure which includes their admin site plus five remote sites. My daily duties consist of:● Helpdesk / Staff ICT support for all sites, in person and remotely using TeamViewer, for Windows 10 / 11 based systems, iPhones, iPads and Android based appliances.● Administration of Windows Hyper-V server infrastructure.● Administration of local Active Directory, Group Policy, DNS, DHCP, and associate network resources operating under MS Server 2012 R2 and MS Server 2019.● Administration of AD integration to Microsoft Azure / Microsoft 365.● Administration and configuration of MS Terminal Services under MS Server 2019.● Administration and support of SharePoint, Office 365, MS Exchange (hybrid with 365), and MFA.● Administration and configuration of Ubiquiti UniFi Wireless infrastructure.● Administration and configuration of Watchguard security appliances.● System patching and security monitoring of infrastructure employing the ManageEngine products including Desktop Central, AD Audit Plus and PAM 360.● Administration of Bitdefender for endpoint protection and Bitdefender eMail Security.● Administration of Synergy records management system.● Administration and hardware configuration of 3CX, RingCentral and IP phones.● Asset management, site documentation, DR planning.● Administration of data backups based on Storagecraft Shadowprotect.

During this time, I was employed by T4 Technology which was later purchased by Solutions IT. I provided onsite and remote support, maintenance and configuration of Windows Server and Macintosh based networked environments for client of T4 Technology and Solutions IT, both in the private sector (with a significant portion of this being within the medical / GP environment) and Department of Education public school environment. My duties covered the configuration, migration, and support of:● Microsoft Small Business Server 2003 / 2008 and 2011.● Microsoft Server 2003 / 2008 / 2008 R2 / 2012 / 2012 R2 / 2016 Server.● Terminal Services under Server 2003 / 2008 / 2008 R2, 2012 / 2012 R2 and 2016.● Microsoft Exchange Server 2003 / 2007 / 2012 and Office 365.● Desktop environments under Windows XP / Windows Vista / Windows 7 / Windows 8 / Windows 10 and Mac OSX and iOS devices.● ESXi V5 / 6 and Hyper-V virtualisation environments.● Cisco 2960 / 2960G series switches; Cisco 4400 series wireless LAN controllers; Cisco 1142, 3502 and 3507 Wireless Access Points in both lightweight and autonomous configurations.● UniFi Wireless Access points and control software.● Software support of Apple Configurator, ZuluDesk MDM, Microsoft Office 2010 / 2013 / 2016, Antivirus solutions (Trend, Sophos and Webroot).● Configuration and maintenance of Checkpoint and Fortigate firewall security appliances.● Support and configuration of Medical Director practice management software.

In this role I was sub-contracting to Synergy to manage, develop and ensure Quality Assurance requirements and targets were being met for all documentation required for the Kentz / KJV / Gorgon Gas project.

In this role I sub-contracted to ComputerCorp as an ICT Support Engineer. In this position I was posted to Portman Mining / Cliffs NR and subsequently RISC Pty Ltd where I was responsible for the day-to-day support of the companies server and desktop environment (Windows XP, Vista and Windows 7, Office 2003 / 2007 and Petroleum exploration applications and licensing servers); data, print and terminal severs (2003 Server based) and communications infrastructure. During my time at RISC Pty Ltd I was also responsible for the development and updating of site ICT documentation and policy / procedure development for the organisation for ICT operations.

Assured Technology was a start-up company positioned to service the Medical sector, specifically General Practices and Specialist Practices. As a partner in the business, I was responsible for all third-tier technical support and staff management covering a diverse range of areas. My primary roles during this period were as follows. ● Network infrastructure design and implementation under a Small Business Server 2003 environment.● Management of technical staff (one trainer, three technicians).● Remote Access System design and security implementation (Server 2003 Terminal Services, VPN, IPSEC, Cyberguard / Firewall configuration).● Technical documentation and staff training.● Software training for medical practice management systems (Genie).● Cost-centre management for technical expenses and invoicing.● Implementation and maintenance of MS CRM 3.0, Goldmine and Stonefield Query.● Database migration / manipulation using a variety of tools such as Excel, MS Access, Scribe Workbench V6, Visual Basic and SQL Server 2005.● Microsoft server migrations from Windows 2000 Server to 2003 Server.● Desktop environment migrations and roll-out.● Macintosh OSX networking support, including integration with Windows 2003 Server and remote access infrastructure.

In this position I was employed as a Network Engineer with Accord Technologies. I was responsible for front line onsite client support, configuration and installation of networking technologies covering such areas as Windows 2000 / 2003 Server, Exchange 2000 /2003 Server, Small Business Server 2000, VPN and Terminal Services solutions (via Windows 2000 Server RRAS or SnapGear & Netgear DSL Firewall / Routers), SQL Server 2000 and Firewall configuration

In this position I was contracted to HandsOn Computer Training through Gryphon Consulting to update existing MCSE training manuals and PowerPoint presentations and to develop additional training manuals in new areas. I was also conducting training sessions in MCSE core units (specifically Exchange 2000 Server, Windows 2000 Server and Professional) to groups of five to fifteen adults.

In this position I was responsible for the management for the network infrastructure and desktop environment at Eastern Goldfields Senior High School (EGSHS) middle school and senior campuses, including purchasing, budgeting and cost centre management of the schools IT funding. My duties involved in this position involved: ● Management of the school’s user base (data and e-mail) which consisted of 120 staff and 1400 students.● Management of the LAN / WAN environment.● Administration of NT 4 / 2000 servers, Exchange 2000, and Debian Linux.● Planning and implementation of the school infrastructure upgrade from sixty PCs located in a single building, to three hundred PCs connected on a WAN network.● Management and configuration of Cisco 3500 series switches, Orinoco Wireless.● Maintenance of the school’s desktop environment (Windows 3.11, Windows 95, Windows 98, Windows 2000, Windows XP).● Hotline support for standard desktop applications such as Word XP, Outlook XP, Excel XP.● Writing training materials and conducting in-house professional development training for staff.● Maintenance network infrastructure documentation.● Installation and maintenance of IIS 5 for staff / student intranet provision.● System upgrades, design recommendations, training and system overhauls for Boulder Primary School and O’Connor Primary School on an on-going basis through out-of-hours consultancy.● Development of a database software application through Visual Basic 6 to manage student absentees at EGSHS and an Active Directory integrated application to manage user accounts and mail accounts.● Management of junior support technician.

As my wife was posted to Kalgoorlie as part of her requirements of her teaching position with the Department of Education I also moved with her. As there were limited opportunities for employment in the IT industry in Kalgoorlie, I commenced a start-up company providing general networking and computer hardware support services to public schools and the general community in Kalgoorlie. I also developed and programming an integrated curriculum planning system using Visual Basic for teachers to aid in the implementation of then new outcomes-based Curriculum Framework.

As my wife was posted to Perth as part of her requirements of her teaching position with the Department of Education, I also moved with her. During this period, I obtained employment with Rebound Computer Company where my duties entailed: ● Management of the support and assembly staff.● Provision of phone and on-site support for Windows 98 and Windows NT 4.0 systems. ● On-site installation and troubleshooting of networking systems (using hubs, switches, transceivers, fibre optic links, etc) employing multiple servers, repair and fault-diagnosis of faulty computer hardware and software conflicts.

As my wife was posted to Leonora as part of her requirements of her teaching position with the Department of Education, I also moved with her. During this period my duties involved: ● Provision of computer support to the local community in a computer repair, support and training role whilst I continued to study at Murdoch University.● Design and installation of a PC based computer lab for Leonora District High School, including access for all PC’s to the Internet using WinGate.● Design and installation of a document management / archival system for the Gwalia Museum and provided training to staff on its use and development.● Development of an automated planning system for Leonora District High School to provide programming aid for primary level teaching staff in implementing the new Student Outcome Statements using Microsoft Excel.

Phone support and on-site installation of software and hardware for iiNet Technology on all aspects of internet connection on both Windows 95 and Macintosh OS 7 and OS 8 platforms.

Consultancy to clients in 3D CAD Architectural Modeling, Computer Rendering and Training. I was also supplying and building PC based computer systems, and performing software support and training on a wide range of packages including: AutoCAD R13, AutoCAD LT V2.0, AutoDesk 3D Studio V4.0, APDesign V7.1, CadSoft Build V2.0, Microsoft Word V6.0, Microsoft Excel V5.0, Windows for Workgroups V3.11, MS-DOS, and Windows 95. Lead programmer in the development of a multimedia software package (Abode 2000) for the architectural project and kit-home builders to provide interactive on-demand selection and display of materials and finishes on elevations using Visual C++. Later my partner and myself diversified into using Adobe PhotoShop for the generation of computer based pseudo-perspectives, utilising digital artwork skills and AutoCAD.

In this position my duties involved providing technical support on software and hardware, software training, maintenance of company computer equipment, software installation, PC assembly, PC repair, PC testing, preparation of sales quotations, plotting, scanning, product presentations, product marketing, repair of Canon printers, and networking setup, installation and maintenance using Novell 3.11, Netware Lite, and Windows For Workgroups 3.11. I conducted hot-line phone support on products such as AutoCAD, Generic CAD 6.0, AutoSketch, and 3D Studio. I also designed and conducted training courses for these products. I handled a wide range of hardware including Nimrod and Total Peripherals PC's, Sun Sparc stations (including PC-NFS), networking cards, graphics accelerators (such as S3 based cards, Rasterex and Artist), Oce plotters, Context A0 scanners, and mass storage devices (eg Canon MOD and Reflection Systems MOD jukeboxes). I also undertook training at this time at Canon to service and repair their range of Bubble-Jet printers, this includes both their greyscale printers (BJ-10, BJ-300, BJ-330) and their colour unit (BJC-800).

Duties involved sales, repairs / upgrades, trouble-shooting, installation of hardware and connectivity of PC based computers (NEC, Epson, Toshiba, Sharp, Hewlett Packard and Total Peripherals) and Apple Macintosh computers. Software support covered a range of business packages (especially Sybiz and Attache 4), Word Perfect and other word processors, technical and entertainment packages. Hardware support covered the range of Graphtec plotters, digitizers and cutters (for IBM and Macintosh), scanners (Genius, Epson and Apple), dot-matrix printers (Epson and Apple), laser printers (Star, Texas Instruments and Epson) Apple Peripherals (Hard Drives and Floppy Drives).