Nicholas Rollo Email & Phone Number

Los Angeles, CA, US

Los Angeles, CA, US

• Update and maintain inventory amounts pertaining to backordered and out of stock products
• Write copy to update and clarify information for automated messaging to customers
• Coordinate action plans to deplete soon to expire inventory with appropriate brand and department
• Regularly maintain communication between departments regarding evolving standard operating procedures

Inspired by horror legends like Stephen King, John Carpenter, and Kevin Williamson, I write stories and films focused on queer characters overcoming personal traumas and issues with self-identity while fighting off monsters and madmen. Using my personal experiences as the backdrop to much of my work, I put a touch of myself into every project. My ultimate.

Los Angeles, California, United States

• Responded to all emails detailing a myriad of customer-based inquiries
• Effectively assisted escalated customers who required additional assistance
• Regularly updated and organized canned responses regarding current standard operating procedures
• Trained all incoming employees, both domestic and international
• Issued and tracked refunds for the Customer Experience team, along with other departments

West Hollywood, CA

• Conceptualized current and future marketing campaigns sent as email and SMS
• A/B tested language copy for each list
• Created lists of leads of potential clients based on specific criteria
• Fielded all customer inquiries regarding promotions through email, text message, and phone calls
• Created knowledge guide of current promotional campaigns for use by the entire company

Westwood, CA

• Managed all team members (both front and back of house)
• Handled guest issues on a personal and appropriate manner
• Lead the team in a successful shift while maintaining functions of the building
• Managed all cash handling regarding cash drawers, tip outs for employees, and maintaining a balanced safe
• Sent nightly reports of any overages/shortages in accordance with the safe and cash drawers

Beverly Hills, CA

• Sold and merchandised high end, luxury designers
• Communicated and maintained a working relationship with clientele
• Greeted and styled walk-in clients
• Answered phone inquiries of merchandise (both current and back stock)
• Handled cash and credit transactions, entered client information into computer system
• Maintained organization of sales floor and back stock room

• Opened and/or closed the facility
• Created schedule for the front desk receptionists
• Properly handled clientele upon General and Operations Managers’ absence
• Received and directed all calls
• Processed all payments, filing and recording data into computer system
• Sold apparel, supplements, and tanning products

Bachelor Of Science - Bs, Writing For Film/Television

Public Relations/Image Management

Activities and Societies: President of the campus dance company (DanCentral)

Education record