Nicholas Rollo Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, Ca, Us

• Update and maintain inventory amounts pertaining to backordered and out of stock products• Write copy to update and clarify information for automated messaging to customers• Coordinate action plans to deplete soon to expire inventory with appropriate brand and department• Regularly maintain communication between departments regarding evolving standard operating procedures

Inspired by horror legends like Stephen King, John Carpenter, and Kevin Williamson, I write stories and films focused on queer characters overcoming personal traumas and issues with self-identity while fighting off monsters and madmen. Using my personal experiences as the backdrop to much of my work, I put a touch of myself into every project. My ultimate goal is to become a published author and, with my experience in screenwriting, adapt my work into films or television shows. It’s always been a dream of mine to star in a horror movie and I knew that I would end up having to write my own part.

Los Angeles, California, United States

• Responded to all emails detailing a myriad of customer-based inquiries• Effectively assisted escalated customers who required additional assistance• Regularly updated and organized canned responses regarding current standard operating procedures• Trained all incoming employees, both domestic and international• Issued and tracked refunds for the Customer Experience team, along with other departments

West Hollywood, Ca

• Conceptualized current and future marketing campaigns sent as email and SMS• A/B tested language copy for each list• Created lists of leads of potential clients based on specific criteria• Fielded all customer inquiries regarding promotions through email, text message, and phone calls • Created knowledge guide of current promotional campaigns for use by the entire company

Westwood, Ca

• Managed all team members (both front and back of house)• Handled guest issues on a personal and appropriate manner• Lead the team in a successful shift while maintaining functions of the building• Managed all cash handling regarding cash drawers, tip outs for employees, and maintaining a balanced safe• Sent nightly reports of any overages/shortages in accordance with the safe and cash drawers

Beverly Hills, Ca

• Sold and merchandised high end, luxury designers• Communicated and maintained a working relationship with clientele• Greeted and styled walk-in clients• Answered phone inquiries of merchandise (both current and back stock)• Handled cash and credit transactions, entered client information into computer system • Maintained organization of sales floor and back stock room• Visually merchandised sales floor and mannequins upon new merchandise arrival

• Opened and/or closed the facility• Created schedule for the front desk receptionists• Properly handled clientele upon General and Operations Managers’ absence • Received and directed all calls• Processed all payments, filing and recording data into computer system• Sold apparel, supplements, and tanning products

Bachelor Of Science - Bs, Writing For Film/Television

Public Relations/Image Management

Activities and Societies: President of the campus dance company (DanCentral)

Education record