- Served as the relationship owner for five healthcare provider for Aetna/CVS, Blue Care Network of Michigan, Blue Cross Blue Shield of Michigan, Lincoln Financial Group, and Optima Health - Managed and maintained ongoing operations calls and collaborated with internal Engineering, Professional Services, Data Services, and Service Center teams to prioritize tasks, defects, and customized solutions- Lead quarterly business reviews with executive leadership; report on strategic initiatives, KPIs, case volume, and operational deficiencies- Worked with account stakeholders to identify customizable product opportunities and collaborate with key internal teams to ensure creation- Motivated internal Benefitfocus teams on behalf of the customer; anticipate and address needs and ensure the highest possible quality of work

- Identified patterns for “at risk” accounts; engaged with high-risk partners to ensure churn prevention and receive product feedback- Educated regional partners on software features through weekly webinars- Reported on North America’s churn and retention statistics, renewal trends, and product feedback in weekly global partner success meetings

- Served as an Account Manager for 15 national franchise markets, oversaw $60 million in gross revenue sales, and lead franchisees to obtain yearly revenue goals Lead franchisees to obtain yearly revenue goals; provided guidance and created action plans for under-performing franchisees- Facilitated weekly meetings with account stakeholders and reported on new products, marketing initiatives, and technology updates- Increased franchise sales by 35% and order volume by 25% in year in which there was significant growth in competition

- Served as a Project Manager for 10 new market launches; built relationships with market owners and created customized marketing strategies and selling tactics- Facilitated restaurant on-boarding experiences and maintained accounts through strong relationships with regional and national restaurant chains

- Regularly met and exceeded yearly sales quota, ratified initial contract for $15,000, and earned entire portfolio of $256,000-Lead sales demonstrations of MICROS eCommerce products including digital marketing initiatives, SEO and pay-per-click campaigns, and custom websites

- Regularly met and exceeded monthly, quarterly, and yearly sales quotas.- Conducted sales calls and lead sales demonstrations with executives and business owners to introduce small business solutions.- Provided consultation to C-Level Executives and Marketing Communications Professionals regarding their PR/Marketing efforts, specifically focused on media outreach, news distribution and measurement of their content performance.