Nicholas Smith Email & Phone Number

Chicago, IL, US

Greater Chicago Area

Greater Chicago Area

Large loss commercial and homeowner claims specialist servicing the Chicago Land area. Managing claims with a threshold of $100,000.00 or more. Face to face interactions with customers to evaluate their claims. Work closely with third party vendors, attorneys and industry experts to properly and fairly settle claims.

Elmhurst, IL

• Create, develop and implement ideas to boost employee motivation and morale though appreciation awards, skill development and all encompassing mentoring.
• Network with multiple State Farm offices throughout the Midwest via webinar, phone and email with the goal of increasing internal employee satisfaction and work place camaraderie.

A fast-paced high-energy customer service position that displays my skill set through constant interaction with customers and attention to detail. Within the position, I process an average of 50 inbound calls and 20 outbound calls a day. As a liaison for the customer I act in their best interest when working with repair facilities, tow companies and rental.

Elmhurst, IL

• Volunteer role providing consistent commitment to customers during unexpected offices closings.
• Responsible for handling claims from other team member’s territories throughout the United States. Requiring flexibility and learning agility to learn the new territory quickly to provide continued customer service.

- Developmental internship overseeing strategic planning for the rapidly expanding Village of Mt. Pleasant. - Conducted research on the demographic population criteria of the village citizens, resulting in proposed land developmental plans as approved by the village. - Interfaced with citizen’s ongoing concerns and complaints.