Large loss commercial and homeowner claims specialist servicing the Chicago Land area. Managing claims with a threshold of $100,000.00 or more. Face to face interactions with customers to evaluate their claims. Work closely with third party vendors, attorneys and industry experts to properly and fairly settle claims.

•Create, develop and implement ideas to boost employee motivation and morale though appreciation awards, skill development and all encompassing mentoring. •Network with multiple State Farm offices throughout the Midwest via webinar, phone and email with the goal of increasing internal employee satisfaction and work place camaraderie.

A fast-paced high-energy customer service position that displays my skill set through constant interaction with customers and attention to detail. Within the position, I process an average of 50 inbound calls and 20 outbound calls a day. As a liaison for the customer I act in their best interest when working with repair facilities, tow companies and rental services. Assist customers by translating complex State Farm policy coverage's into easily understandable material during a time of stress… Show more A fast-paced high-energy customer service position that displays my skill set through constant interaction with customers and attention to detail. Within the position, I process an average of 50 inbound calls and 20 outbound calls a day. As a liaison for the customer I act in their best interest when working with repair facilities, tow companies and rental services. Assist customers by translating complex State Farm policy coverage's into easily understandable material during a time of stress and frustration. Achievements Awarded highest raise at one year review due to notable results and achievements.Elected to two leadership roles for State Farm committees, while also volunteering for another. Distinguished as a knowledgeable specialist on a recently implemented system through continued learning and research. Received peer award, "On The Spot" for assisting co-workers with glitches and shortcuts within the system.Created and implemented a new workflow for the State Farm auto claims division. Show less

•Volunteer role providing consistent commitment to customers during unexpected offices closings. •Responsible for handling claims from other team member’s territories throughout the United States. Requiring flexibility and learning agility to learn the new territory quickly to provide continued customer service.

- Developmental internship overseeing strategic planning for the rapidly expanding Village of Mt. Pleasant. - Conducted research on the demographic population criteria of the village citizens, resulting in proposed land developmental plans as approved by the village. - Interfaced with citizen’s ongoing concerns and complaints.