Nicholas Smith Email & Phone Number

Menlo Park, Ca, Us

• Utilize outbound tactics (emails, sequences, LinkedIn, cold calling, and video) to generate new enterprise account opportunities for State and Local Governments.• Oversee a territory from Delaware along the coast down to Florida, including Georgia, Tennessee, Kentucky, Arkansas, and Illinois.• Create innovative ways to generate leads, qualify inbound leads, and drive engagement.• Clearly articulate Genesys's value, FedRAMP CX Native AI Cloud customer service platform, and native AI digital solutions; market products to prospects and position them based on potential prospects' issues and needs.• Enter data, notes, and details into Genesys CRM.• Understand prospects' needs and clearly communicate these to Account Executives. Collaborate with AEs and grasp the needs of all State and Local government agencies and departments by reviewing their missions, annual reports, budgets, and strategic plans.• Proficient in 6Sense, Salesforce, ZoomInfo, LinkedIn Sales Navigator, Salesloft, and Microsoft Teams.• Create video content with Hippo Video, Vidyard, Microsoft Clipchamp, and Power Director: AI Video Editor.* Exceed targets and achieve 207% of the goal, bringing in $1.9 million in the pipeline for FY24.* 6 FY24 Booking Spiffs totaling $1,548,790 for FY25

Denver, Colorado, Us

• Utilized outbound tactics (emails, sequences, LinkedIn, cold calling) to generate new enterprise account opportunities TA and Recruitment teams. • Oversaw territory of Michigan, Illinois, Wisconsin, and entirety of Canada• Created innovative ways to generate leads, qualify inbound leads, and drive engagement.• Clearly articulated Jobvite’s value, ATS platform and recruitment marketing products to prospects and position it based on the potential prospects’ issues/needs.• Entered data, notes, and details into Jobvite CRM.• Understood the prospect’s needs and clearly communicate these needs to Account Executives.• Proficient in Outreach, Salesforce, ZoomInfo, LinkedIn Sales Navigator, Drift and High Spot.

Peoria, Illinois, Us

• Oversaw and lead a team of 20 associates to deliver the best results in janitorial and cleaning services for 39 locations in central Indiana.• Developed, coached, and mentored all employees while maintaining a positive employee experience.• Managed and developed customer relationships.• Maintained a cheerful outlook under stressful situations, while managing new startups, when securing a new contract or clients.• Called on accounts while selling extra cleaning services such as chair, window, floor, and sidewalk cleaning.• Shuffled many responsibilities which included conducting interviews, recruiting, payroll, managing inventory within budget, covering routes, monthly audits, selling on call work tickets and Covid-19 cleaning. • Achieved budget savings of 10.26% under.

Mooresville, Nc, Us

• Worked in a fast-paced environment while being responsible for leading a team of five to fifteen associates to deliver excellent customer experience in the Paint Department and Garden Center. • Responsible for both departments to be in-stock and customer-ready while inspiring engaging, customer-focused behavior and driving my team to achieve sales and margin goals• Trained my associates on product knowledge while maintaining a positive work environment.• Grew the Paint Department revenue 0.95% for FY 2019.• Grew Outside Lawn and Garden revenue by 0.54% five months into the new FY 2019.• Fixed global customer issues and complaints.• Managed and excelled during the start of Covid-19, March of 2020.

Mooresville, Nc, Us

Sales Specialist Appliances and Flooring• Daily consultation with customers on purchasing flooring and major appliances for homes and businesses. • Scheduled deliveries and installations.• Handled after-sale customer concerns.• Met monthly budgets.• Explanation of customer protection plans and warranties and financing options.• Maintained at least 35% close rate every month on selling extended protection plans.

Mooresville, Nc, Us

Customer Service Associate 4 - Paint Department; October 2017-January 31st, 2018• Consulted with customers daily on helping with their home improvement needs when it came to interior/exterior paint and stain projects.• Stocking/ merchandising shelves and displays.Customer Service Associate 4 – Appliances February 2018 – present• Consulting with customers daily on purchasing appliances for their homes or businesses. • Scheduling deliveries and installations as well has counting inventory.

Miami, Florida, Us

Retail Sales Consultant October 2011- May 2016 • Managed 30 accounts throughout the Indianapolis Metropolitan Area. • Consulted with store managers on selling and setting displays, selling in new product, bridge buys and shelf orders.• Conducted sale presentations and quarterly/ yearly business reviews.Achievements: Awarded two annual incentive trips for achieving financial performance goals.Merchandising Consultant December 2010-September 2011 · Met with store managers throughout Central Indiana on setting displays and requesting orders. · Executed all aspects of beverage merchandising for eight Sales Consultants in two divisions.

Delivery Driver-Sold to competitor and downsizedResponsibilities included:• Sold/delivered products throughout Indiana and the collection of accounts.• At the time I would service grocery stores, liquor stores and gas stations in my territory, which covered 3/4th of the state of Indiana.