Nicholas Sutter Email & Phone Number

San Diego, California, United States

Email marketing campaign management via Marketing Cloud.• Led planning, execution, and management of Paid Search/PPC campaigns.• Professionally execute front-end (HTML/CSS creation of landing pages and updates to association website.• Digital management of 17 YMCA branch accounts.• Facilitate effective communication and collaboration between guest services, operations, and other relevant departments.• Camp marketing leader across 17 YMCA branch locations.• Team collaborative project management across the association.• Implemented automation for email and marketing content management systems (CMS).

San Diego, California, United States

• Conducting extensive market research and analysis to gain in-depth insights into industry trends, customer preferences, and competitor activities.• Assisting the Senior Creative Director on design initiatives, leveraging expertise to deliver compelling and impactful projects.• Efficiently managing the departmental calendar to optimize scheduling and resource allocation.• Played a pivotal role in leading the company’s successful rebranding efforts, aligning the brand image with strategic goals.• Led the comprehensive rebranding of the office; orchestrating communication and overseeing multiple outsourced contractors to guarantee seamless execution and fulfillment of contractual obligations.• Crafting persuasive and engaging copy for marketing and company-wide usage, adhering to brand guidelines and tone of voice.• Exercising prudent financial oversight by monitoring and tracking the department budget against expenses.• Proactively collaborating with all departments to cultivate smooth coordination, both internally and externally, fostering organizational success.

San Diego, California, United States

• Implemented strategic insights for PPC campaigns and SEO optimizations with proficiency.• Conducted over 100 client campaign check-ins, providing valuable consultation.• Acted as the primary contact for inbound customer calls and Salesforce cases.• Coordinated global team members effectively to ensure project completion.• Facilitated efficient communication between clients and the team, meeting requests and deadlines promptly.• Demonstrated critical thinking skills in resolving urgent and time-sensitive issues.

Los Angeles, California, United States

• Management of brand’s Facebook, Instagram and Youtube account• Content creation and copywriting for social media posts• Research of target audience(s) • Cold/warm outreach to brands and influencers for promotion, education, and relationship building• Moderating social media pages (i.e. comments on posts, livestreams, messages, etc.)• Building upon the brand identity through various social media (i.e. utilizing posting schedules, creating posts pertaining to both services and culture, outreaching to educate consumers and businesses about our brand)• Creating weekly newsletters to inform our audience and drive engagement• Gauging social media via insights in order to track performance and strategize

Davis, California, United States

Host:• Manage reservations and waitlists efficiently.• Maintain cleanliness and organization of the host stand and lobby area.• Communicate effectively with servers and other staff to ensure smooth seating and service transitions.• Assist in coordinating special events and large party reservations.• Handle guest inquiries, complaints, and requests with professionalism and empathy.• Collaborate with the management team to ensure guest satisfaction.Server's Assistant:• Support servers by clearing tables, refilling drinks, and delivering food to guests.• Assist in running food orders from the kitchen to the appropriate tables, ensuring accuracy and timeliness.• Monitor guest needs and anticipate requests, providing attentive service throughout their dining experience.• Assist servers in maintaining cleanliness and organization in the dining area.• Communicate effectively with servers and other team members to coordinate tasks and prioritize duties.• Handle any guest inquiries or concerns promptly and professionally, escalating issues as necessary.• Uphold food safety and sanitation standards to ensure a clean and safe dining environment.Bartending/Barback:• Prepare and serve alcoholic and non-alcoholic beverages according to established recipes and standards.• Ensure that the bar is stocked with all necessary ingredients, garnishes, and supplies.• Maintain cleanliness and organization of the bar area, including glassware, utensils, and equipment.• Monitor alcohol consumption and comply with responsible serving practices and legal regulations.• Assist bartenders in preparing ingredients, garnishes, and specialty drinks as needed.• Work efficiently to maintain fast and friendly service for guests.• Collaborate with servers and other staff members to ensure seamless communication and teamwork.• Adhere to safety protocols and procedures to prevent accidents and maintain a safe working environment.

Eureka, California, United States

• Maintain a welcoming and clean lobby space for guests• Promote upcoming events within the event space and community• Knowledge of businesses and the area to provide guests with recommendations and navigation• Communication with guests to ensure great experiences• Upkeeping with our OTAs and reservations in order to prepare for daily check-ins and guests accommodations• Working as a team with bartenders and housekeeping for daily upkeep as well as event organization• Provide hospitable service and create meaningful experiences for all guests

Eureka, California, United States

• Provide exceptional customer service by greeting customers with enthusiasm and friendliness.• Take customer orders accurately and efficiently, ensuring that special requests are noted.• Prepare and serve beverages according to Dutch Bros' recipes and standards.• Maintain cleanliness and organization of workstations, equipment, and serving areas.• Handle cash and card transactions accurately, following proper procedures for tendering payments and making change.• Assist in restocking inventory and replenishing supplies as needed.• Work collaboratively with team members to ensure smooth operations during peak business hours.• Adhere to food safety and sanitation guidelines to maintain a clean and safe environment.• Engage with customers in a positive and upbeat manner, fostering a welcoming atmosphere.• Attend training sessions and meetings to stay updated on product knowledge, company policies, and procedures.• Represent Dutch Bros' values and brand image through professional conduct and appearance.• Handle customer inquiries, feedback, and complaints courteously and professionally, escalating issues as necessary.• Take initiative to contribute to a positive work environment by supporting team morale and camaraderie.

Bachelor Of Arts - Ba, Design, Overall 3.87 Gpa

Graduated June 2021

Associate Of Arts - Aa, Fine And Studio Arts

Education record