Nicholas Sutter Email & Phone Number

Southlake, Texas, United States

Managed daily cash transactions averaging $75,000, ensuring accuracy andcompliance with banking regulations.● Oversaw a team of tellers, providing guidance and training to ensure consistentdelivery of high-quality customer service.● Resolved customer inquiries and concerns promptly, maintaining a professional andfriendly demeanor.● Implemented effective cash handling procedures, minimizing errors anddiscrepancies.● Collaborated with other departments to streamline processes and improve overalloperational efficiency.● Processed customer transactions, including deposits, withdrawals, and accountinquiries, with a high level of accuracy.● Maintained a balanced cash drawer and performed end-of-day reconciliations.● Built strong relationships with customers, ensuring their satisfaction and fosteringlong-term loyalty.● Collaborated with team members to achieve branch sales targets and promoteadditional banking services.

Wilmington, Delaware, United States

● Demonstrated strong leadership skills by effectively managing and guiding a team of 2-8employees, providing clear direction and support to maximize their performance.● Collaborated with different departments to ensure seamless coordination and communication,fostering a cohesive and efficient work environment.● Maintained high levels of customer satisfaction by promptly addressing inquiries, resolvingissues, and providing exceptional service.● Upheld company values and policies, serving as a role model for team members and promoting apositive work culture.● Played a key role in training and onboarding new hires, providing comprehensive guidance andsupport to ensure their successful integration into the team.● Conducted regular performance evaluations and provided constructive feedback to teammembers, identifying areas for improvement and implementing targeted development plans.● Developed and implemented efficient workflows and processes, optimizing team productivityand achieving departmental goals.● Proactively identified and resolved conflicts or issues within the team, fostering a harmoniousand collaborative work environment.

Bachelor Of Arts - Ba, Marketing

Associate'S Degree, General Studies