Nicholas Tornello Email & Phone Number

East Windsor, New Jersey, United States

• Triage daily technology-related tickets, resolving issues promptly to ensure smooth operations.• Participate in IT projects, including system upgrades and migrations. • Implement security measures and ensure compliance with company and regulatory standards to protect data integrity and confidentiality.• Image, wipe, and distribute machines to users following company policies, ensuring readiness and efficiency.• Catalog and dispose of old and leased IT equipment, maintaining an organized inventory.• Successfully transitioned the branch to full remote work.

Fairfield, Connecticut, United States

• Provided essential IT services to all members of the university at the Help Desk and Call Center• Assisted university members with IT issues in classrooms, presentation spaces, and offices.• Collected information regarding IT issues to escalate when necessary. • Performed refreshes and images on school-owned laptops.• Represented the IT Department by providing great customer service.

Bachelor'S Degree, Cybersecurity

Activities and Societies: Member of Jack Welch College of Business Member of Dean's List

High School Diploma

Activities and Societies: National Honors Society, Leadership Institute