Obtained and maintain proper board certifications in order to fulfill duties as a healthcare provider•Conduct audiometric testing to determine the need for amplification•Conduct Physical/functional examinations of patient’s/clients auditory system •Consult with patients on treatment options•Maintain spreadsheets of potential clients/sales opportunities•Consistent contact with patients/clients via telephone and email •Responsible for making daily, weekly and monthly sales goals. •Meet or exceed revenue goals of more than $90k-$100k every month

Oversee the day to day operations of the business office.•Schedule/cancel patient appointments.•Responsible for welcoming patients and verifying insurance.•Manage all monetary transactions including cash, check and credit cards. •Purchase office materials and other supplies.•Handle patient billing, accounts receivable, and collections.•Train new employees.•Open, sort and distribute mail.•Collect copays, and update demographic and insurance information when patients arrive.•Assist patients with applying for personal lines of credit.•Handle daily diagnostics and repairs of hearing instruments.•Respond to and resolve patient complaints.•Create and maintain spreadsheets for purposes of tracking sales and goals for the company. •Responsible for daily organization of patient data including filing.•Handle all vendor returns and repairs to various companies. •Responsible for making daily and weekly sales goals.

Responsible for making Weekly, Period, Quarterly and Yearly sales goals.•Responsible for all day to day functions of store operations.•Handle all damaged and defective items as well as vendor returns.•Responsible for store profitability, loss prevention and inventory management.•Oversee all cash and credit transactions. Make bank deposits.•Place and receive change orders with Brinks. •Manage and resolve customer complaints.•Supervise shift of eight Office Max team members.

Personal achievement of being the number one salesman in the district for several weeks in a row.•In addition to customer service duties, was responsible for overall store sales.•Managed warranties and computer services.•Placed and received change orders through Brinks. •Supervised shift of eight Office Max team members.

Responsible for customer service, sales and cash register operations. •Placed orders from customers.•Assisted in the impress department; printing, laminating, cutting, grand format printing, and binding. •Loaded/unloaded trucks as needed. •Stocked inventory.