• Managed salaried and hourly employees, resolving performance issues and ensuring policy compliance.• Collaborated with senior management and customers to meet account demands.• Analyzed P&L statements to determine profitability and provided financial data to management.• Responsible for accounts payable, vendor quotes, customer invoicing, and safety compliance.

During my role as SALES AND OPERATIONS DEVELOPMENT ROTATIONAL PROGRAM at SONEPAR USA- DBA; IRBY CO, I l develop and lead customer centric strategies through outbound sales opportunities, supply chain compliance, and operational A-B testing to increase loyalty, customer retention, reduce churn, and increase revenues. Register customers in digital solutions by developing innovative strategies while prioritizing company’s initiatives that resulted in overall increased productivity. Deliver strategic customers’ account planning and implementation to convert low-performing accounts into high performers while effectively engaging new prospects that led to increased sales and gross margin. Maintain right balance of stock in the warehouse though implementing inventory control system processes that resulted in reduced order cost, and ultimately preventing overstocking. Collaborate with cross-functional teams to improve employee retention rate while optimizing sales performance.* Improved customer experience and accuracy in order fulfillment that resulted in increased customer retention.

When serving as SENIOR CERTIFIED PHARMACY TECHNICIAN at WALGREENS – JACKSON, MS, I assisted in data transformation of patients between medical providers and customers. Conducted research, assessed, and mitigated risks involved with classification, distribution, and usage of pharmaceutical products to avoid disruption in supply of medicine and ensured product delivery to the right place at the right time. Maintained accurate record of patients, billing, and sales to improve future-decision making while assisting pharmacists with organizing and filing prescriptions. Managed inventory to minimize order cost and maximize sales and profits, and to achieve efficiency and productivity in operations. Led associate for training and on-boarding new employees while assisting with employee certifications. Resolved customers’ concerns and issues by providing customer care services while adhering to organizational guidelines and procedures that resulted in identifying vital areas of service improvements and enhanced clients’ loyalty. Strategized and implemented action plans to reach pharmacy metric goals. Utilized pharmacy’s proprietary computer programs to access prescription information including patient and prescriber data, drug selection, prescription interpretation, and insurance billing.* Increased vaccination rate by 200% by adopting an encouraging and positive approach.* Extended bottom line percentage by cutting cost of goods sold that resulted in increased profit margin.