• Played key role in moving Firm’s multi-day workshops from in-person events to Zoom platform as the team responded to rapidly changing circumstances due to pandemic; responsible for managing logistical challenges, facilitating delivery of content by Attorneys in new environment and handling large volume of customer service needs as enrollments increased by over 50% during the past 2 years• Throughout time at Firm, doing "whatever needs done" as our team was small and in flux constantly;… Show more • Played key role in moving Firm’s multi-day workshops from in-person events to Zoom platform as the team responded to rapidly changing circumstances due to pandemic; responsible for managing logistical challenges, facilitating delivery of content by Attorneys in new environment and handling large volume of customer service needs as enrollments increased by over 50% during the past 2 years• Throughout time at Firm, doing "whatever needs done" as our team was small and in flux constantly; took on multiple roles as needs arose, learned the relevant systems or developed them further, and trained new staff; stepped in as necessary for customer service needs• Draft and edit wide array of materials for Training Team and Attorneys• Worked closely with head of marketing to develop new firm website and helped coordinate the launch as well as learning technical skills to operate the new system• Maintained and further developed Firm’s online Learning Management System • Oversaw the production of training events from inception to completion, including communication with relevant stakeholders, setting deadlines, and finalizing content• Represented Firm at exhibit halls for several conferences per year Show less