• Owner of UPS Revenue Recovery and Billing Adjustment Systems• Manage special projects and Business Cases that improve process efficiency and revenue generation• Facilitate implementation of Enterprise software release items by creating training decks, running QA/UAT tests, ensuring new items function as designed, and communicating with Global Business stakeholders.• Manage direct reports: responsible for their training, development, and ensuring their talents are utilized effectively for their roles and to their fullest extent.• Identify further opportunities for process improvement and revenue enhancement through data analysis and business acumen.• Lead meetings and act as a liaison between cross-functional global teams of end-users, stakeholders, and developers to define Business Requirements, solve problems, and complete objectives.

• Identified and proved annually repeatable $15M revenue opportunity through data and statistical analysis, and lead several presentations on findings to groups of senior level executives.• Applied System expertise and investigative skills while collaborating with internal stakeholders to identify system issues and implement solutions to maintain system integrity.• Engaged Applications teams and drive initiatives that enhance current processes, create new processes, and repair defects within UPS Systems.

- Subject matter expert on enterprise software product and industry to influence contacts in a consultative manner which led to a marked increase in pipeline.- Correctly identify and start meaningful conversations with key decision-makers through extensive research of companies, news/social media, industries, and the individuals themselves.- Create and implement new sales strategies that have increased lead generation in my territory.- Navigate business hierarchy and effectively communicate with all levels from entry to C-Suite.- Organize meetings and manage relationships between multiple stake-holders across several time zones effectively bringing my company new and international clients.- Regularly fill exceed monthly sales quota.

• Multitask quickly without becoming overwhelmed with extreme attention to detail to handle larger workload which increased section size and revenue.• Effectively communicate with customers and management in a polite, professional, and friendly manner at all times, I was the go-to conflict mediator.• Use people skills and food knowledge to sell desired meals to benefit myself, the company, and of course the customer, consistent winner of server competitions.

Working with the Doctor and Physical Therapists I would assist patients with their assigned stretches and exercises to aide in their recovery. This aide included proper instruction of desired movement as well as hands-on help with young, infirm, or elderly patients. I would also provide additional rehabilitation material for them to do on their own in the PT gym or at home to further aide in their recovery. Preparation of the rooms for patients before they enter as well as taking them off the electrical stimulation machines when they were finished. Create/update patient notes in the system to keep track of injuries, progress, treatment routine, etc.

Travel to work sites after-hours to disconnect outdated computers and install new models. Working with the site's computer network I would build the system's software for all the newly installed models. I would also re-purpose older models that had to be relocated at different locations on site.