Nicholas Whiley Email & Phone Number

Englewood, CO, US

Colorado, United States

Leading a team of talented Incident Managers, Operators and Problem managers, tracking key metrics to ensure we're reducing the blast radius of incidents, creating bulletproof processes so when the worst does happen, customers and teams are impacted as minimally as possible. Most importantly, we create a virtuous cycle of Change Management, Incident.

Denver, Colorado, United States

Melbourne, Victoria, Australia

Melbourne, Australia

* Work closely with many key stakeholders in Sales, Service, Go to Market, IT and Digital Delivery to drive sales and service performance, for both day-to-day operations and medium-long term digital platform improvements and projects. * Continually drive customer experience enhancements for both functional experience and asset availability* Manage team.

Melbourne, Australia

Keysborough

Due to improved business circumstances I was given the opportunity in June to take on a newly created role as IT operations Manager. Aside from continuing previous responsibilities this new role also includes a higher level of input on company policies and procedures, higher level management of IT infrastructure costing and greater autonomy in managing.

Hallam, Victoria, Australia

This multi faceted role entailed overseeing all digital marketing efforts within the company and in an advisory manner to vendors/suppliers where beneficial to both parties. Although labelled a marketing role a large focus was placed on business process management and aligning existing processes with best practice systems including the ISO9001 and 27001.

Victoria, Australia

• Roles entailed in the Service Restoration Manager position on the nab account include;
• Ensuring the timely and effective restoration of services as defined by the NAB business and IBM integrated account team.
• Driving efficiency and effectiveness of the incident management process.
• Producing management information, including KPIs and reports.
• Monitoring the effectiveness of incident management and making recommendations for improvement.
• Developing and maintaining the incident management process.

To increase centre revenue through retention and growth of existing search engine marketing (SEM) customers as well as new customer acquisition. To develop sales techniques and training programmes that will benefit the sales team in increasing quality of service and overall sales volume.

As an E-Business Development Consultant, my role includes duties and responsibilities as follows: Quantify and provide online business solutions to clients by researching and understanding the needs of the business. Liaising with the business via emails, telephone or face to face to deliver optimal online business solutions and build rapport and a network.

Duties of the Carlton Sales room manager include meeting and exceeding monthly showroom sales targets, advanced product and systems knowledge, maintaining and increasing the visual appeal of the store and receiving, entering and maintaining stock levels. Reports regarding staff, equipment, products and sales promotions must be submitted weekly and monthly..

Responsibilities include sales of photographic products to professional, government, academic and amateur clients, stock maintenance, product research and general sales room presentation. Primary monthly goals include meeting set sales targets, increasing visual appeal of designated sections and submitting weekly performance reports and monthly product.

Duties include all those involved in previous position with the company as well as inventory control in the camera department, maintenance of the camera display section as well as sales and research of all cameras.

Duties cover all aspects involved in the day to day operations of a retail Kodak Express store. While focusing on quality and customer service, responsibilities also include cash handling, banking, operation of photo lab equipment and chemical handling (C-41 Photo processing). Being a valued member of a large team has given me valuable experience in.

Masters, Cyber Security

Graduate Certificate, Cyber Security

Bachelor Of Engineering (Incomplete), Engineering

Activities and Societies: Monash University Anime & Manga Club Monash university science society Monash university Engineering Society

Education record