Program Manager for Amazon's Transportation Operation Center -- Outbound Team• Outbound frontline point of contact for Amazon sites and carriers to resolve real time issues within transportation operations and provide on time performance of warehouse transfers and outbound loads to ensure the customer experience is being upheld using tactical communication while working within time constraints.• Coordinate with Amazon sites and carriers in the monitoring of on time transshipments of goods from RCs to FCs and FCs to sort centers and hub.• Work with Amazon sites, carriers, and S&OP to coordinate the supplying of ad hoc trucks when needed via bidding platform to source the timeliest, most cost effective and competitive options for TL and LTL moves.• Aid Amazon sites and carriers with various issues such as freight redirects and miss-ships, trailer pool needs, damaged trailers, safety concerns, load quality, unloading delays, manifest issues, etc. using root cause analysis.• Assist in executing various specialty projects such as researching past transportation costs, “Sole Source” ad hocs for peak season, "Black Plan" sourcing of transportation for vendor freight transfers between FCs, cross training of inbound team members to support outbound volume during peak season as well as new hires.• Updated Clippings tool to effectively communicate with carriers and Amazon sites including standard blurbs and email aliases to increase response time and productivity.• Discovered and communicated new tool for Excel to increase productivity and decrease error for creating manual uploads of load details.

Store Manager -- 2012 - 2014• Responsible for total store operations netting approximately $1.5M in annual revenue.• Managed store's operations, staffing, customer satisfaction, product quality, inventory, financial performance, team development, as well as set goals for work group and develop organizational capability.• Constantly reviewed store environment and key business indicators to identify problems, concerns, and opportunities for improvement.• Developed, executed, and measured strategic operational plans that coincide with the business requirements.• Drove the implementation of programs by developing action plans to directly instruct and motivate team.• Utilized operational and informational tools such as Global Labor Scheduling, Monthly Status Reports, Quarterly Business Reviews, and Financial Reports to make informed decisions that impact the business.Assistant Store Manager 2011-2012Shift Supervisor 2008-2011Barista 2004-2008