Nicholas W. Email & Phone Number

North Carolina, United States

• Successfully guided numerous clients in the adoption and accelerated integration of new cloud security products
• Acted as a liaison between CISOs, Security Architects, Sales, R&D, and cross-functional teams to develop strategies aligned with customers' business objectives and security priorities.
• Collaborated with cross-functional partners to ensure customers maximize their return on investment for the Cortex solutions by swiftly resolving potential blockers, executing product deployments, and resolving.
• Proactively addressed critical customer support requests, serving as the first line of defense, and coordinated timely resolutions with engineering teams.
• Developed and executed time boxed and strategic adoption plans, aligning Palo Alto solutions with organizational goals and ensuring a high return of investment
• Advocated for customers in influencing the product roadmap and driving improvements based on their feedback.

 Leveraged ITIL framework to manage and growing a 1-million-dollar account portfolio into 1.8 million in upsell and renewal revenue  Maintained a 98% renewal rate throughout tenure while managing 30+ enterprise level accounts simultaneously Educated C-Level customers on products and leveraging use cases, uncovering new use cases, reports, and automation.

 Educated prospects on our complete product portfolio which consisted of Microsoft, Cisco, and Pure Storage products. Lead internal efforts to evolve sales enablement tools in order to improve prospecting and marketing Assisted Microsoft Licensing Team with the Azure Licensing proprietary tool creation

 Responsible for managing a total account portfolio estimated at 10 million dollars Maintained a renewal rate of 100% while managing 50 accounts Responsible for delivering value, increasing retention, and handling escalation with customers understanding each customers use cases, and proposing the appropriate solutions Maintain a high functioning.

• Update CRM with new opportunities on a regular basis as business is closed
• Responsible for educating the prospect and building relationships with C-Level decision makers
• Average 30 contacts a daily via phone, email, or in-person visits with new and current leads
• Operate as a project manager over the blood drives to assure success with each phase and that all deliverables are met according to agreed terms
• Resolve any issues with the promotion, logistics, and execution of blood drives
• Generate, develop, convert, and close new leads for partnership with organization and local hospital

North Carolina, United States

• Responsible for managing a large portion of the Wake, Durham, Granville, Caswell, and OrangeCounty territories – averaging 32 business visits a day.
• Educate small businesses on new American Express program initiatives
• Maintain business records via proprietary CRM to assure accuracy of database
• Consistently maintain a daily average of closing 11 business transactions

• Responsible for full lifecycle global new client acquisition
• Responsible for branding and launching new products within the global market
• Responsible for purchase order acquisition and all accounts receivable processes
• Developed process for market research and use case identification for products
• Leveraged lean methodologies in collaborating with the COO pertaining to the product manufacturing process
• Managed and acted as an Administrator for the Salesforce CRM

Bachelor Of Arts (B.A.), Communication And Media Studies

Master Of Arts (M.A.), Pastoral Studies/Counseling