Nicholas W. Email & Phone Number

North Carolina, United States

• Successfully guided numerous clients in the adoption and accelerated integration of new cloud security products • Acted as a liaison between CISOs, Security Architects, Sales, R&D, and cross-functional teams to develop strategies aligned with customers' business objectives and security priorities.• Collaborated with cross-functional partners to ensure customers maximize their return on investment for the Cortex solutions by swiftly resolving potential blockers, executing product deployments, and resolving technical challenges for Healthcare, Non-Profit, and Government (Federal, State, and Local) sectors• Proactively addressed critical customer support requests, serving as the first line of defense, and coordinated timely resolutions with engineering teams.• Developed and executed time boxed and strategic adoption plans, aligning Palo Alto solutions with organizational goals and ensuring a high return of investment• Advocated for customers in influencing the product roadmap and driving improvements based on their feedback.• Identified risks to customers achieving their business goals and collaborated with account teams to build effective risk mitigation plans, escalating to relevant cross-functional teams when necessary.

 Leveraged ITIL framework to manage and growing a 1-million-dollar account portfolio into 1.8 million in upsell and renewal revenue  Maintained a 98% renewal rate throughout tenure while managing 30+ enterprise level accounts simultaneously Educated C-Level customers on products and leveraging use cases, uncovering new use cases, reports, and automation which drove transformation within their governance, risk, and compliance Cultivated relationships with C-Level and became a trusted advisor executing Executive Business Reviews and Quarterly Business Reviews which highlighted progress within towards their goals Collaborated with customers utilizing Agile Methodologies in order to understand their Sprint outcomes and items within the product backlog

 Educated prospects on our complete product portfolio which consisted of Microsoft, Cisco, and Pure Storage products. Lead internal efforts to evolve sales enablement tools in order to improve prospecting and marketing Assisted Microsoft Licensing Team with the Azure Licensing proprietary tool creation

 Responsible for managing a total account portfolio estimated at 10 million dollars Maintained a renewal rate of 100% while managing 50 accounts Responsible for delivering value, increasing retention, and handling escalation with customers understanding each customers use cases, and proposing the appropriate solutions Maintain a high functioning understanding of the client business models and supporting I.T infrastructure in order to encourage lean thinking and eliminate waste so that the client can reallocate more revenue for Microsoft Azure and Modern Workplace products

● Update CRM with new opportunities on a regular basis as business is closed● Responsible for educating the prospect and building relationships with C-Level decision makers● Average 30 contacts a daily via phone, email, or in-person visits with new and current leads● Operate as a project manager over the blood drives to assure success with each phase and that all deliverables are met according to agreed terms● Resolve any issues with the promotion, logistics, and execution of blood drives● Generate, develop, convert, and close new leads for partnership with organization and local hospital● Responsible for constructing a lead referral program for customers

North Carolina, United States

• Responsible for managing a large portion of the Wake, Durham, Granville, Caswell, and OrangeCounty territories – averaging 32 business visits a day.• Educate small businesses on new American Express program initiatives • Maintain business records via proprietary CRM to assure accuracy of database• Consistently maintain a daily average of closing 11 business transactions

• Responsible for full lifecycle global new client acquisition• Responsible for branding and launching new products within the global market• Responsible for purchase order acquisition and all accounts receivable processes• Developed process for market research and use case identification for products• Leveraged lean methodologies in collaborating with the COO pertaining to the product manufacturing process• Managed and acted as an Administrator for the Salesforce CRM

Bachelor Of Arts (B.A.), Communication And Media Studies

Master Of Arts (M.A.), Pastoral Studies/Counseling