Nicholas Wilkinson Email and Phone Number

Provides Tier 2 technical support to the 59th Medical Wing at Wilford Hall Ambulatory Medical Center, Lackland AFB, Texas. Performs computer and peripheral installations and repairs on Dell and Hewlett-Packard workstations and notebooks, Hewlett-Packard and Lexmark Printer configuration and installations, account management via Active Directory, and maintaining user permissions via security groups. Identifying root causes of problems, analyzing trends, and coordinating with other departments for remedies. Reimaged computers and install programs when required by policy or required by user. Work with network and system engineers when troubleshooting related issues and work as a team to determine route cause and execute necessary repairs.

Government contractor serving our men and women in the United States Army providing Tier I technical support. Proficient at building and leading teams as well as working independently. Outgoing and detail-oriented. 4 years’ experience in data entry, 15 years’ experience in building, repairing and maintain computer and network systems, strong organizational skills. Excel at explaining technical information to nontechnical personnel. Quick to learn new hardware and software. Update knowledge and skills to keep up with rapid advancements in computer technologies. Studying Associates in Information Technology with the goal of a Bachelors in Computer Science with focus on Information Technology and Cyber Security; studying for CompTIA Network+ and Security+ certificates.

Government contractor serving our men and women in the United States Army providing Tier I technical support. Proficient at building and leading teams as well as working independently. Outgoing and detail-oriented. 4 years’ experience in data entry, 15 years’ experience in building, repairing and maintain computer and network systems, strong organizational skills. Excel at explaining technical information to nontechnical personnel. Quick to learn new hardware and software. Update knowledge and skills to keep up with rapid advancements in computer technologies. Studying Associates in Information Technology with the goal of a Bachelors in Computer Science with focus on Information Technology and Cyber Security; studying for CompTIA Network+ and Security+ certificates.

Primary responsibilities included reviewing scanned service treatment records prior to certification and uploading to HAIMS and SPORTS servers, ensuring documents, computer generated medical records, certification documents, and patient research and data entry conform to Air Force and company standards. Secondary responsibilities included training new Quality Control technicians, developing Standards Operating Procedures for 3 departments, reporting patient errors to the COR and notifying supervisors of trending errors of substandard quality. Designated point man for evening Desktop and IT support. Provide technical support to all employees in multiple departments, prioritizing technical support requests, awareness of personal limitations and when to escalate to higher level support engineers. Awarded Performer of the Quarter, January – March 2017.

Company truck driver for an Albertville, MN based general freight company, operating in every state in the Continental US, as well as the south-eastern provinces of Canada. Operated one vehicle following company safety policies, Federal FMCSA and DOT regulations, as well as performed light maintenance on a heavy duty, over-the-road tractor trailer. Coordinated pick-up and deliveries directly with customers. Maintained inventory, expense records, and organized storage of bills of lading.

Self-employed independent contractor to “New Prime, Inc,” a Springfield, MO based general freight company, operating in every state in the Continental US, as well as the south-eastern provinces of Canada. Managed one unit, created and maintained budgets based on fixed operating costs and variable incomes and reduced expenses to increase net profits, grossing a profit of over $200,000 annually. Scheduled routine and preventative maintenance, as well as performing light maintenance on a heavy duty, over-the-road tractor trailer.

Performed second-in-command responsibilities for an FAA part 135 on-demand charter operator in Kingair C90, Kingair B200, Cessna Citation I, Learjet 25 and Learjet 31 aircraft.

Part 135 charter pilot flying passengers between Saipan and Tinian utilizing PA32-300

Flight Instructor based at Shijiazhuang (Hebei province), Baotau and Wuhai (Inner Mongolia) providing instruction in DA40 and DA42 aircraft.