BACS Helpdesk Advisor – Barclays PLC, Gadbrook Park, NorthwichOctober 2014 – PresentAnswering inbound calls and emails from Barclays Relationship teams and customers with all issues regarding BACS related queries. Common queries include – • Accurately doing submission checks for customers whilst identifying and resolving problems• Resetting passwords and resending digital certificate emails whilst being vigilant in accordance with the companies id&v policies• Tracing… Show more BACS Helpdesk Advisor – Barclays PLC, Gadbrook Park, NorthwichOctober 2014 – PresentAnswering inbound calls and emails from Barclays Relationship teams and customers with all issues regarding BACS related queries. Common queries include – • Accurately doing submission checks for customers whilst identifying and resolving problems• Resetting passwords and resending digital certificate emails whilst being vigilant in accordance with the companies id&v policies• Tracing payments by taking accurate information and analyzing results• Studying Processing reports and explained them in detail• Trouble shooting Esigner card reader software problems and tested the results to ensure the customer was now okay• Responding to emails and managing workflow queues and took appropriate action during busy periods to ensure SLA’s were maintained Show less

Answering inbound calls in relation to customers wishing to cancel or upgrade their mobile phone contract with TalkMobile. • Retained the business of the company by building rapport with customers and understanding there needs.• Recommending appropriate deals based on the customer’s requirements and budget• Demonstrated ability to learn new systems quickly and efficiently such as Web Chat, helping and advising customers using the company web site• Processing customer requests… Show more Answering inbound calls in relation to customers wishing to cancel or upgrade their mobile phone contract with TalkMobile. • Retained the business of the company by building rapport with customers and understanding there needs.• Recommending appropriate deals based on the customer’s requirements and budget• Demonstrated ability to learn new systems quickly and efficiently such as Web Chat, helping and advising customers using the company web site• Processing customer requests accurately and giving high attention to detail • Keeping up to date with the latest mobile phone technology in my spare time Show less

Responding to customer enquiries in regards to reclaiming money back from mis-sold Payment Protection Insurance policies. • Contacting customers by telephone who have been introduced to the company ensuring that all sales leads are exploited to their full potential• Monitored own performance against targets set by company, implementing remedial action as required• Demonstrated ability to quickly obtain information to identify the best claims solutions for… Show more Responding to customer enquiries in regards to reclaiming money back from mis-sold Payment Protection Insurance policies. • Contacting customers by telephone who have been introduced to the company ensuring that all sales leads are exploited to their full potential• Monitored own performance against targets set by company, implementing remedial action as required• Demonstrated ability to quickly obtain information to identify the best claims solutions for applicants• Discussed & input key financial information to a high standard to ensure consumer claims are processed seamlessly Show less

Working closely with clients to develop personalized health and fitness plans. Responsible for providing advice on nutrition as well as encouraging clients, giving them feedback and keeping track of there development. • Built, trained, developed and inspired a client base of over 30 clients• Taught a wide variety of busy fitness classes• Showed ability to construct successful nutritional and exercise programs• Presented new ideas and concepts • Successfully motivate and… Show more Working closely with clients to develop personalized health and fitness plans. Responsible for providing advice on nutrition as well as encouraging clients, giving them feedback and keeping track of there development. • Built, trained, developed and inspired a client base of over 30 clients• Taught a wide variety of busy fitness classes• Showed ability to construct successful nutritional and exercise programs• Presented new ideas and concepts • Successfully motivate and encourage individuals of all ages • Recording and tracking a clients progress accurately • Developed innovative training programs that enabled continuous improvement of clients fitness Show less

Started on a busy 1st Line Helpdesk and worked my way up through the company. Done various challenging roles over my 7 years but for most of my time I worked on a small 2nd Line team proving software support for over 1000 users from UK and India. • Showed ability to learn new technology quickly• Took ownership of new systems and processes• Noticed and raised high severity Incidents quickly• Mentored and trained new entrants to a high standard• Showed ability to learn… Show more Started on a busy 1st Line Helpdesk and worked my way up through the company. Done various challenging roles over my 7 years but for most of my time I worked on a small 2nd Line team proving software support for over 1000 users from UK and India. • Showed ability to learn new technology quickly• Took ownership of new systems and processes• Noticed and raised high severity Incidents quickly• Mentored and trained new entrants to a high standard• Showed ability to learn new technology quickly• KYC ID&V Checks with Branch staff• Created knowledge documents for new error messages• Became the team Siebel champion and go-to person for queries• Built relationships with other teams Show less