My passion for leadership and flair for growing and developing teams, processes and systems has seen me step into several management roles over time, culminating in my current position as Head of Operations at twentyeightb in Cambridgeshire. This latest role has led to me sharpening my focus on the pharmaceutical industry and specifically how software solutions and expert-led consultancy can be leveraged to help pharma companies optimise their use of CRM/CLM platforms such as Veeva to generate stronger results in the field.Organisational health, structure and process are areas of distinct interest and prowess for me, coupled with an ethos around putting people at the centre of sustainable business growth. Having formed an integral part of senior leadership teams since my time at Jacob Bailey in 2015, I have been responsible for developing and implementing people management, culture and operational frameworks that have grown teams ever since.Prior to developing expertise around business operations, my background has very much been in marketing and digital transformation. With a breadth of marketing experience spanning both strategic thinking/ planning and direct implementation of campaigns across SEO, PPC, content, social, email and more traditional offline methods, I have spent over a decade working in digital agencies across the South East of England and London. This has included working with clients of all manner of different types and sizes on a journey of instilling a culture of data, analytics and attribution within their organisations. Highlights have included working with the likes of Castrol, Historic Royal Palaces, Jordans Cereals, Thomson Reuters, Sony and Otis.