Nicholas Wright Email & Phone Number

Bristol, United Kingdom

Bristol, United Kingdom

o Overall Objectives of Job: Investigate, negotiate and settle claims within agreed authority level, in accordance with company procedures and regulatory requirements, ensuring a high standard of customer service. o Duties and responsibilities: Register allocated new claims to the claims system on day of receipt validating cover, liaising with underwriters where necessary, and ensuring application of appropriate clauses, endorsements, conditions etc. o Handle incoming claims post in… Show more o Overall Objectives of Job: Investigate, negotiate and settle claims within agreed authority level, in accordance with company procedures and regulatory requirements, ensuring a high standard of customer service. o Duties and responsibilities: Register allocated new claims to the claims system on day of receipt validating cover, liaising with underwriters where necessary, and ensuring application of appropriate clauses, endorsements, conditions etc. o Handle incoming claims post in accordance with agreed authority, utilising the telephone wherever possible and ensuring a high level of proactivity and customer service. o Communicate with colleagues, loss adjustors, trade professionals, providers of goods, as appropriate.o Ensure claims are properly reserved and that unpursued claims are settled in accordance with settlement guidelines. o Pay valid claims ensuring the proper application of policy limits and excesses. o Handle allocated internal tasks e.g. inactivity, diary, ensuring that all are dealt with within applicable time limits. o My Employment with the Allianz Insurance Plc was terminated for reasons of redundancy on 30/03/2017 due to department being closed down. Show less

o First point of notification for new claims followed by validation of policy cover, negotiation and fulfilment with a need to take ownership and obtain all the relevant information to ensure that the claim is directed down the correct fulfilment route and a quick claim resolution is achieved. o Communicate with customers and colleagues, explaining technical jargon and understanding barriers, complex issues and moral values, all in a professional manner.o Recognise the potential for… Show more o First point of notification for new claims followed by validation of policy cover, negotiation and fulfilment with a need to take ownership and obtain all the relevant information to ensure that the claim is directed down the correct fulfilment route and a quick claim resolution is achieved. o Communicate with customers and colleagues, explaining technical jargon and understanding barriers, complex issues and moral values, all in a professional manner.o Recognise the potential for recovery and possibility of fraud during the claim process.o My Employment with the Direct Line Group was terminated for reasons of redundancy on 02/11/2012 due to department being closed down. Show less

o My responsibilities as an editorial assistant included quality-checking digital images and microfilm reels, liaising with academics and partner companies to ensure deadlines were met, monitoring the transfer of image files from scanning companies to their server. o Other key roles included cross-checking lists of potential documents against competitors’ databases to avoid duplication of material, compiling bibliographies and chronologies, creating keyword index databases for manuscript… Show more o My responsibilities as an editorial assistant included quality-checking digital images and microfilm reels, liaising with academics and partner companies to ensure deadlines were met, monitoring the transfer of image files from scanning companies to their server. o Other key roles included cross-checking lists of potential documents against competitors’ databases to avoid duplication of material, compiling bibliographies and chronologies, creating keyword index databases for manuscript and rare printed documents and proofreading essays. Show less

o Customer Service Advisor answering inbound calls and emails on the Sainsbury’s online campaign in the Technical Support Team.