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Nicholas Yoder is listed as Technical Support Specialist | CompTIA A+ | Linux | Windows | Customer Service at Incentivio, a company with 13 employees, based in San Antonio, Texas Metropolitan Area, United States. AeroLeads shows a matched LinkedIn profile for Nicholas Yoder.
Nicholas Yoder previously worked as Technical Support Specialist at Incentivio and Manufacturing Associate at Vitesco Technologies. Nicholas Yoder holds High School Diploma, Information Technology, 12Th from Byron P Steele Ii High School.
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As a dedicated Help Desk Technician with three years of hands-on experience, I've honed my skills in delivering top-tier technical support. My journey in the IT industry has been marked by a deep commitment to ensuring the seamless operation of technology for users. I've consistently upheld a 95% first-call resolution rate, showcasing my proficiency in troubleshooting complex hardware, software, and network issues. My knowledge of ticketing systems, including ServiceNow and Zendesk, enables me to manage a high volume of support requests—over 200 per week—while meticulously prioritizing them for prompt resolution.My remote desktop support expertise has resulted in the efficient resolution of 70% of issues remotely, a significant achievement in minimizing service downtime. With a strong grasp of Windows, macOS, and Linux operating systems, I've facilitated user access and system functionality. My contributions extend to Active Directory user management and group policy configurations, ensuring a seamless experience for 500+ employees. Exceptional customer service is my hallmark, reflected in a 98% satisfaction rating, and I consistently adhere to ITIL best practices to maintain data security and privacy.As I embark on the next phase of my career, I'm eager to bring my experience, skills, and unwavering dedication to a dynamic IT team. I'm ready to tackle new challenges and empower users with efficient, reliable technical solutions. Join me in this journey towards excellence, where I'll be a valuable asset to your organization.
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Boston, Massachusetts, United States
- Troubleshooting and resolving technical issues for clients and end users daily.- Actively participating in meetings to better learn the platform and common troubleshooting methods.- Monitoring error logs to actively assist clients as problems arise.
Seguin, Texas, United States
Optimized Production Line: Spearheaded a project to streamline the production line, producing a 15% increase in daily output, lowering lead times by 20%.Team Leadership: Led cross-functional teams to successfully complete projects, seeing a 10% increase in overall production efficiency.Safety Initiatives: Pioneered safety initiatives, achieving 300 days.
Upselling Success: Achieved a 20% increase in beverage and dessert sales, by effectively promoting specials and upselling during service.Efficient Table Turnaround: Reduced table turnover time by 15%, enhancing the dining experience and accommodating more guests during peak hours.Team Collaboration: Collaborated seamlessly with kitchen staff, expediting.
Team Support: Supported bartenders in preparing, and stocking, accelerating service times by 15% during peak hours.Beverage Presentation: Demonstrated excellent consistency of bar care, resulting in visually appealing and well-organized bar setups 100% of the time.Customer Interaction: Engaged with patrons to take drink orders, enhancing the overall guest.
First-Call Resolution: Achieved an impressive 95% first-call resolution rate, resolving complex hardware, software, and network issues efficiently.Ticketing Efficiency: Managed and prioritized over 200 support requests per week, utilizing advanced ticketing systems, including ServiceNow and Zendesk.Remote Support Proficiency: Addressed 70% of issues.
Other employees you can reach at incentivio.com. View company contacts for 13 employees →
Joel B.
Colleague at IncentivioSan Angelo, Texas, United States, United States
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Robert Robol
Colleague at IncentivioNew York City Metropolitan Area, United States
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Adilson Graca
Colleague at IncentivioGreater Boston, United States
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Lahiru Wijewardana
Colleague at IncentivioKegalle District, Sabaragamuwa Province, Sri Lanka, Sri Lanka
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Kamryn Elliott
Colleague at IncentivioOrlando, Florida, United States, United States
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Trace Mannewitz
Colleague at IncentivioMidway, Kentucky, United States, United States
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Rob Churchill
Colleague at IncentivioMedford, New Jersey, United States, United States
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Emma C.
Colleague at IncentivioSanta Clara, California, United States, United States
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Kiley Fraley
Colleague at IncentivioDenver, Colorado, United States, United States
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Michael Gary
Colleague at IncentivioDenham Springs, Louisiana, United States, United States
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Quick answers generated from the profile data available on this page.
Nicholas Yoder works for Incentivio.
Nicholas Yoder is listed as Technical Support Specialist | CompTIA A+ | Linux | Windows | Customer Service at Incentivio.
Nicholas Yoder is based in San Antonio, Texas Metropolitan Area, United States while working with Incentivio.
Nicholas Yoder has worked for Incentivio, Vitesco Technologies, The Hoppy Monk, L.L.C., Guadalupe Brewing Company Llc, and Isis Imagestream.
Nicholas Yoder's colleagues at Incentivio include Joel B., Robert Robol, Adilson Graca, Lahiru Wijewardana, and Kamryn Elliott.
You can use AeroLeads to view verified contact signals for Nicholas Yoder at Incentivio, including work email, phone, and LinkedIn data when available.
Nicholas Yoder holds High School Diploma, Information Technology, 12Th from Byron P Steele Ii High School.
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