Nicholas Yopp Email & Phone Number

Louisville, Kentucky, United States

Louisville, Kentucky, United States

Responsible for the overall day-to-day operations of the store, including decreasing shrink, increasing sales, and creating store department employee schedules. Effectively oversee total store cash, and accounting procedures. Hired, trained, and developed associates to positively drive employee retention and satisfaction.Effectively resolved escalated customer service situations to ensure customer satisfaction. Executed enterprise-wide merchandising and marketing initiatives to drive sales. Demonstrated company core values of honesty, respect, integrity, inclusion and safety.

Louisville, Kentucky Area

Responsible for escalated customer-service situations through responsible use of a manager override card.Effectively managed 50+ Front-End employees. Effectively managed all Front-End operations, ensure bathrooms are clean for customer use, ensure grocery cartsare available for customer use, and make sure the Front-End is clean and presentable for business.Process transactions for services rendered, such as Western Union Bill Payments, Western Union Money Orders, Western Union Money Transfers, Western Union Money Payouts, and cashing government, payroll, and personal checks.Manage all customer service issues, customer complaints, refunds and exchanges, and cash register balancing.Responsible for store payroll processing using the Kronos system to ensure accurate pay and labor tracking.

Bachelors Of Science, Secondary English Education

Activities and Societies: Studied Abroad in Panama to further my Spanish language skills.

Associate Of Arts - Aa

High School Diploma

Activities and Societies: Book Club President