Nicholas A. Email & Phone Number

Lake Zurich, Illinois, United States

*Key Accountabilities:*• Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software.• Participate in technical research and development to enable continuing innovation within the infrastructure.• Ensure system hardware, operating systems, software systems, and related procedures adhere to organizational values.• Collaborate with staff and partners to achieve organizational goals.*Engineering:*• Engineer system administrator solutions for various project and operational needs.• Install and configure servers, laptops, desktops, and peripherals according to standards and project requirements.• Develop and maintain installation and configuration procedures.• Contribute to system standards and documentation.• Research and recommend innovative, automated approaches for system administration tasks.*Operations and Support:*• Perform daily system monitoring, ensuring integrity and availability of hardware, server resources, and key processes.• Conduct regular security monitoring to identify intrusions.• Manage daily backup operations and file archival.• Create, change, and delete user accounts as needed.

Greater Chicago Area

• Proficient in a wide range of system administration duties, including server installation, debugging, maintenance, upgrades, and general support.• Expertise in evaluating, testing, and deploying software and hardware upgrades to optimize server infrastructure performance.• Proactively monitor servers, applications, and services, ensuring high availability through a comprehensive toolset.• Collaborate closely with the IT team to provide end-user support and swift issue resolution, enhancing operational efficiency.• Maintain up-to-date knowledge of emerging server tools and technologies, enabling informed recommendations to align with business requirements.• Diligently create and maintain documentation for all processes and procedures, ensuring transparency and compliance.• Accomplished in performing diverse administration tasks for servers and telecommunications systems, including installation, debugging, maintenance, and upgrades.• Proficiently evaluate, test, and deploy software and hardware upgrades for Voice over IP (VOIP) telecommunications infrastructure.• Develop and implement disaster recovery plans for voice communication and telecommunications, prioritizing business continuity.• Stay current with emerging telecommunications tools, services, and technologies, recommending innovative solutions to meet evolving business needs.• Experienced troubleshooter for internal telecommunications issues and service provider-related challenges.• Design, plan, and roll out new telecommunications solutions, products, and services to support business growth.• Develop and maintain robust telecommunications system monitoring processes, tools, and services to proactively identify and resolve issues.• Committed to performing any other related duties as required or assigned, demonstrating adaptability and versatility.• Additionally experienced in installing, supporting, monitoring, and maintaining network equipment, firewalls, and related monitoring tools.

Itasca, Il

Itasca, Illinois

• Oversees the day-to-day operation of computer networks including hardware/software support, and projects• Plans, designs and implements data connectivity for local area network (LAN) and wide area network (WAN) systems• Assists in coordinating projects including LAN/WAN hardware/software purchases, and system installation, backup, maintenance and problem solving• Assists in providing network and remote connectivity hardware/software support• Maintains user documentation including hardware/software applications, support logs and other related information• Researches and recommends network and server hardware and software• Assists in installing, designing, configuring, and maintaining system hardware and software• Analyzes and troubleshoots the network logs and tracks the nature and resolution of problems; monitors usage to ensure security of data and access privileges• Installs, supports and maintains both physical and virtual network servers and appliances; installs, maintains, and troubleshoots the Storage Area Network (SAN)• Establishes and maintains user accounts, profiles, file sharing, access privileges and security; monitors daily server backups• Researches, analyzes, monitors, troubleshoots and resolves server or data network problems.• Develops, maintains and implements network support• Researches and evaluates new technologies related to computer networking• Assists in planning, coordinating and consulting with vendors and clients for hardware/software purchases, product services and support• Recommends and specifies the purchase of related products and services• Keeps current regarding new hardware/software products for system enhancements• Assists and provides support to other IT staff as requested including performing scheduled network tasks, monitoring network servers, and providing internal and external user support

Wood Dale, Illinois

Maintain a wide range of environments with Servers, Firewalls, Routers, Switches, backup solutions and offer recommendations for maintenance, future growth and security. Mitigation of threats by restoring business continuity after malware/spyware/virus/Ransomware and hardening of systems. Skills and experience include:• Performed cross platform audits of Active Directory (AD) objects and user permissions• Experience with working with Lightweight Directory Access Protocol (LDAP)• Managed User Accounts (Creation, Deletion, Permissions and VPN Access)• Developed Organizational units (OU) in Active Directory (AD) • Managed user security with group policy• Knowledgeable with working inside the Active Directory (AD) Forest and schema • Highly experienced in Active Directory, Group Policies and Citrix environments• Experienced in Windows Desktop, Server 2003, 2008 and Server 2012 operating systems• Highly qualified in all versions of Exchange Servers, Office365, OWA• Created and managed email addresses in distribution lists in MS Exchange & Office 365• Skillful in Windows Terminal Server, clustering, IIS, load balancing, and VMware 5.0, 5.1, & 5.5• Proficient in troubleshooting, issue resolution and documentation• Skillful in Ethernet, Fast Ethernet, FDDI, Switches, Hubs, Coaxial Access Points, Routers, Switches TCP/IP• IPX/SPX, Firewalls• Competent in Desktop software such as MS Office Suite, Exchange connectivity, Office 365• Skilled in Desktop imaging, encryption and disaster recovery

Chicago, Il

Perform passive observation and engage in voluntary encounters with the public traveling through O’Hare International Airport to identify individuals involved in harmful activities against transportation systems. • Screen passengers by observation techniques using non-intrusive analysis to detect deceptive behavior.• Assess deviations from the norm regarding anticipated composition of travelers’ and their behavior.• Apply overt and covert methodology to continually assess multiple individuals to determine potential of elevated risk. • Refer individuals for additional screening through casual conversation, selectee screening, and Law Enforcement Officer Intervention.• Document identified behaviors, prepare incident reports, and inform superiors of ongoing activities.• Perform pre-board security screening of persons and carry-on luggage.• Held a Secret Clearance• Chosen to assist the IT Department in the deployment of digital SOP on all TSA computers at O’Hare. Accountable for master discs and the control of sensitive security data. Only one of three chosen to finish project. Prepared spreadsheet for tracking project progress.• Sanitized all hard drives to comply with Department of Defense standards for shipping electronic equipment. • Imaged hard drives to ensure compliance with network security standards.• Installed network printers during relocation of Behavior Detection Service department. Patched cables to the network.• Oversaw two cell phone rollouts throughout Homeland Security operations in Chicago. Accountable for distributing new equipment and collecting obsolete equipment from the Transportation Security Manager, Federal Air Marshalls, Transportation Security Inspectors, and Bomb Appraisal Officers.• Installed and maintained control and security of computers in public areas at O’Hare International Airport.• Entrusted to test and identify security vulnerability of computers and server cabinets. Cleaned servers to optimize performance.

Chicago, Il

Protected the transportation system at O’Hare International Airport to ensure freedom of movement for people and commerce. Provided security and protection of air travelers, airports, and aircrafts by operating screening equipment to identify life-threatening devices, devices intended on creating mass destruction, and dangerous objects in baggage, cargo, and on passengers. • Passenger certified with proficiency in hand-wand, pat-down searches, and monitoring walk-through metal detectors.• Certified on the use of Explosive Trace Detection equipment and x-rays.• Controlled terminal entry and exit points.• Maintained over 97% performance score on x-ray machinery against goal of 80%.

Palatine, Il

Oversaw warehouse operations to maintain a productive and efficient environment. Trained new hires on safety procedures, package handling techniques, and equipment operations. Conducted safety audits to ensure a low incident rate and comply with OSHA regulations. • Verified accuracy of time cards and processed payroll data for up to 21 full- and part-time employees.• Consistently advanced to increased levels of responsibility based upon excellent job performance. Promoted within 91 days of hire.• Routinely achieved bonus awards for package handling efficiency/productivity.• Certified in hazardous material handling; complied with OSHA regulations for material usage and reporting procedures.• Oversaw the reporting of damaged and undeliverable packages to ensure timely notification of deviations to the shipper.• Entrusted to handle international shipments.

Bachelor Of Science (B.S.), Cis-Information System Security, 3.71/4.00

Activities and Societies: Member of Golden Key Honor society Magna Cum LaudeDeVry University: Addison, IL Bachelor of Science in Computer.

Associate, Fire Science, 3.26

Activities and Societies: Intern at Schaumburg Fire Dept. for a semester.