Nick Barraclough Email & Phone Number

United Kingdom

After only 10 months in a Solutions Consulting role, I was promoted to a Senior Solutions Consultant. In addition to my previous role, I am now tasked with maintaining and encouraging the use of new sales materials, and a new demo process. Solutions Consulting is now an essential part of all deals, and my focus is primarily on Enterprise accounts.- Continue to develop the pricing and forecasting model- Continuous improvement of sales materials and processes- Continuous involvement in large and Enterprise deals, leading the technical and strategic roadmap for each prospect and clientNow have overall ownership of the function and manage a small team of consultants.

London, England, United Kingdom

After working closely with the sales team in my role as a Strategy Manager, I moved into a Solutions Consulting role. Tasked with helping build the sales process into a more repeatable machine like process, my role became about presenting the value that Mention Me can deliver to our clients through enhanced discovery and product/industry knowledge. The work involved restructuring sales materials, enforcing new processes, and ensuring that the sales team were continuing to adopt to the new SPICED framework. The role extended to forecasting and pricing in both existing and new business.- Adopted a new Sales Process and was seen as an expert in this process- Designed a new demo process- Created and developed a new forecasting and pricing model

Having been promoted from my role of Senior Client Success Manager, it is now my role to look at wider market trends and benchmarking to make more strategic plans for our clients. Responsible for a portfolio of over 80 clients, I work closely with the Client Manager of my segment to help optimise performance through data led decisions. Responsible for the overall performance of all 80 clients, my approach has changed to a more senior contact within Mention Me, delivering Executive Business Reviews, and hosting Strategic Webinars. In the role so far, I, together with the wider team, have implemented a number of positive changes that have improved our ability to service clients, including:-Updating our categorisation of clients by changing our approach to verticals and sub verticals-Updated our mass client communications through improved and more relevant client newsletters-Created and executed a Webinar series progressing from the Fundamentals to advanced referral performance-Updated our approach to benchmarking-Updated our Client facing collateral to tell a better storyAlongside my direct client facing role, I also work closely with Sales, Marketing, Partnerships and Product to improve the way we work cross functionally.

Having been promoted from my previous role of Client Success Manager, I took on ownership of a client segment including managing a small team of Client Success Managers. Additional responsibilities included:Training new joinersLine ManagementHiringI was also responsible for working cross functionally to push Mention me's second product all the way from initial beta through to mass roll out. This included working closely with clients, optimising and improving the new product, assisting in building out a go to market plan, and being an expert in Retention marketing. During this time I was also heavily involved in the sales cycle, helping define target accounts and working closely with sales to develop a selling approach, and all supporting sales documents. Working with clients also required an entire new set of collateral, and I was instrumental in defining the way we speak to and report on metrics with clients.During my time as Senior Client Success Manager, I was awarded the top 30 under 40 award from The Loyalty magazine for my work in pushing the new product forwards.

London, United Kingdom

As a Client Success Manager, I was the day to day contact within Mention Me for over 120 of our clients. Responsibilities included:-Successful campaign and offer setup, execution, reporting and optimisation to meet goals defined by the client-Key point of contact for all clients, managing the day to day interactions-Building and maintaining strong and long-lasting client relationships with client stakeholders -Driving revenue expansion opportunities for Mention Me by continuously optimising and promoting the referral program to ensure that the right incentive, right message and right creative are served at the best point in the client journey -Taking initiative to continuously improve the way we operate by automating touchpoints, creating content for knowledge base to educate clients, and encouraging clients to use the product-Defining and implementing improvements to the way we operate by being the voice of the client and providing feedback to internal teams-Creating new and innovative ways to engage clients-Working with other Client Managers to share ideas and best practice-Proactively driving clients to increase new client acquisition through referral-Being an expert in referral marketing

Leicestershire

Responsible for:Product Testing and DevelopmentTalent ManagementRecruitmentAccount ManagementNew Business SalesCustomer SuccessClient InvoicingMarketing - both direct and indirectWeb ManagementSales and Marketing TeamClient OnboardingStrategyRetailers know, and research proves, that shoppers who dwell on product pages are more likely to buy. But product pages are limited to photos, manufacturer copy and anonymous text reviews – which are becoming less reliable and are not mobile friendly.Shoppers want video but marketers can’t afford to produce it & videos they produce aren’t trusted. The Criteek SaaS platform automates the client process of soliciting, hosting, curating and streaming shopper-generated video product reviews to product pages on their website and syndicating them to partner and media sites. Shoppers benefit from authentic, mobile-friendly video reviews and page dwell-times increase. The Truth Pays.

Here at The Running Shoe Review, we pride ourselves on being self confessed shoe lovers. We are always looking for new models and new innovations, as well as new versions of shoes. With that in mind, we look to give an honest review on running shoes so that you can be assured that you know exactly what you are buying and why.As the owner and editor of www.therunningshoereview.co.uk, it is my job to ensure that all articles are up to date and accurate, as well as critically analysing new footwear in order to make recommendations on running shoes.

Bristol, United Kingdom

Bristol, United Kingdom

As Operations Manager for the Aaron Tyler Running Club, I was instrumental in rapidly growing the business from 3 locations, to 26 in London and the South. I was responsible for staff recruitment, marketing, including social media, staff management, staff training and all associated organisation required to implement rapid growth, whilst maintaining the highest standard of customer service.Using the latest mediums I have run successful recruitment campaigns, developed a successful one day assessment process to recruit coaching staff, and dramatically increased our client base. Customer Service has always been a top priority.I was often put in charge of pitching the memberships to organisations, in order to maximise our reach in areas we were unfamiliar with. This meant adapting my sales pitch to each individual to offer a unique and tailored experience in order to gain maximum uptake. Success was measured by membership numbers, and growing from 85 members to over 950 proves how successful each sales pitch was.