Nicholas Bova Email and Phone Number

I work part time managing the security staff for this bar and restaurant. My job priority is making sure our patrons are safe, and the building is secure.

Maintain, and manage a high volume of customer cases. Provide an excellent level of customer service. In depth knowledge of company products, and services. • Analyzed customer debug reports from Nessus, and Security Center to resolve customer issues.• Edited nasl script in both Nessus, and Security Center to better suite customer needs.• Preformed advanced troubling shooting techniques on Red Hat, Cent OS, Windows 7, Windows 10, Windows Sever 2012 -2016.• Use virtual machine lab environment to best recreate customer issues.• In depth knowledge on how the Nessus suite interacts with unique networks, and security settings.• Understanding the importance of certain customer needs, and the proper chain of escalation.• Took the initiative to better understand nasl, and python languages in order to close tickets in a timely manner.

Resolving customer account issues in a timely, and professional manner. Understanding how corporate actions effect stakeholder, and managing expectations to a high standards.• Troubleshooting company proprietary software.• Generating detailed monthly reports for management.• Analyzing data for weekly, and monthly reporting.• Collaborating team building exercises with management.• Contacting firm clients, and associates in regards to the claims process.• Responsible for training new team members in daily functions of the corporate actions team.