Collaborated on AI-driven data projects under the guidance of an Assistant Harvard Artificial Intelligence professorDeveloped and implemented 50+ custom web scraping programs to extract medical professional disciplinary dataEngineered data pipeline using Python, Pandas, and Selenium for scraping, HTML parsing, and JSON conversionLeveraged BigQuery and vectorized LLM technology for efficient data storage, querying, and targeted snapshot creationUtilized GitHub for version control in a collaborative environment

• Provided exceptional customer support via Uhaul’s proprietary software to troubleshoot issues, identify needs, and complete requests. • Performed administrative support functions such as processing payments, fulfilling contract forms, and coordinating schedules to meet customer and affiliate needs.• Engaged with customers to understand and resolve their issues, answer inquiries, and provide knowledge of Uhaul’s various offerings and their capabilities.• Kept records of customer interactions and transactions, recording details of questions, complaints, comments, and actions taken.• Completed more than 100 calls per day by following scripts and maintaining good call control.

• Managed team in compliance with the Standard Operating Procedure by maintaining a schedule, training matrix, and any other proper documentation.• Maintained smooth distribution by coordinating timely, accurate, and complete order pulling for all orders during each shift.• Coached, trained, and mentored warehouse employees in essential protocols and practices. • Met customer requests by estimating the delivery needs based on strategic reviews of invoices, work orders, and demand forecasts.

• Supervised front office activities, including customer service, accounts payable and receivable, reception, and mail management. • Tracked ongoing business expenses and project-specific costs with Web Self Storage• Completed advanced clerical tasks, including account reconciliation and document management. • Preserved customer loyalty by quickly and completely resolving complaints. • Prepared thorough reports based on skilled compilation and distillation of related data.