Nick Burchell Email & Phone Number

United Kingdom

Toronto, On, Ca

Overall strategic and operational responsibility of Quality Assurance and Customer Success for Avenza's suite of desktop and mobile tools. This included direction of software quality assurance, solution consultancy and after-care, and training services.Acted as Product Manager for Avenza's desktop extensions for Adobe Illustrator and Photoshop, collaborating with customers, resellers and internal teams to ensure market needs were front and foremost in product development.As Product Manager, ensured short, medium and long term goals were maintained and executed on.Defined and managed the annual budgets for the QA and Customer Success teams.Defined and monitored corporate and strategic goals for the company.Main presenter for the company’s desktop tools at conferences and seminars in North America.Transformed and standardized the company’s approach to Quality Assurance, Customer Services (including Technical Support and Training) and Customer Success (pre and post sales).Directly managed QA Specialists, QA Leads, and senior customer facing representatives, so that they developed and maintained their skills to perform in their roles and to ensure the company's customers were successful using Avenza's products and services.

Toronto, On, Ca

Strategy and management of the Professional Services mandate for Geosoft. Direction of solution architecture, custom application development and consulting services related to exploration information management solutions and custom application offerings.Management, reporting and fulfillment of all global Professional Services projects (including server implementations, upgrades, custom software development, product development). Managed project delivery including defining project scope, authoring SOWs, estimating and controlling project duration, effort and cost, creating detailed project plans and managing change requests. Drove the requirements analysis phase of projects by facilitating the solution evaluation process. Drove day-to-day project related activities using agile methodologies. Maintained a detailed status, activities and issues report on each project for customers.Maintained a forward schedule of resource requirements for major projects to allow for impact assessments on sales activity and support activity.Conducted and documented post-completion analysis of all projects, leading change campaigns in areas that required focus.Worked closely with QA Specialists to ensure effective solution delivery met a high quality standard. Provided escalated support to ensure resolution for critical customer issues.Created an aftercare program to ensure a high service standard for all global enterprise solution customers was maintained post delivery, and to remain abreast of potential sales opportunities.Direct management of software architects, software developers and solution implementers, ensuring they developed and maintained their skills and performed in their roles.

Toronto, On, Ca

Overall strategic and operational responsibility for Quality Assurance of Geosoft’s applications and enterprise solutions.Built the QA team into a highly collaborative professional group, where quality measures were in place before development commenced, and maintained throughout the development lifecycle.Focusing on QA aspects, worked in the team that successfully introduced Agile methodologies to Geosoft.Evolved and led a project to improve the efficiency of the release test effort on supported product lines, working with SMEs to map customers’ workflows to components of the software suite. Headed the release process for all of Geosoft's core software releases, ensuring the company's desktop and server applications were released in a timely, high quality manner.Instrumental in the introduction of a new issue management system, incorporating an automated issue prioritization system to ensure delivery of the most important bug fixes to customers. Proactive with internal staff to ensure that the most severe issues reported each month were escalated to bug fixing teams. Championed a “dogfooding” concept to prove Geosoft’s technologies through day-to-day use, directing the building of an internal data repository using their client-server solutions and establishing a pooled license system for on-project license management. Researched and built a Quality Metrics system to improve transparency on overall quality of the company’s deliverables. This system allowed for reporting quarterly on the quality of Geosoft offerings. Established a customer user acceptance testing format for Geosoft. Championed the use of the Enterprise Class Software concept for QA in product development. Led the introduction of virtualization at Geosoft, in order to replicate and assure client configurations as part of the release testing effort.Direct management of QA Specialists and QA Developers, ensuring they developed and maintained their skills and performed in their roles.

Toronto, On, Ca

Responsible for quality assurance of Avenza's desktop applications, to ensure deliverables met customer requirements.Established the quality assurance strategy for the company.Worked closely with internal and external peers in order to implement new product lines, and coordinated external beta testing.Created user guides and marketing materials for all products.Performed training for end users.

Houston, Texas, Us

Responsible for the provision of cartographic data services for oil and gas companies through the mapping of geological exploration data. Managed the cartographic production for a number of key exploration areas. Provided on-site service desk management at British Gas.

Responsible for the cartographic production of joint operation graphics (JOG) maps for the Military Survey.

Gb

Production of atlases, world maps and Yellow Pages maps in Microstation and Macromedia FreeHand, dealing directly with clients on requirement definition and design.

New York, New York, Us

Production of the Greater London Street Atlas.

Bsc (Hons), Geography And Cartography

A Levels: Geography, Economics, History