Nicholas Carr Email & Phone Number

Beltway Region

• Collaborate with Mid-Market Enterprise sector client stakeholders and executives to devise strategic solutions for organizational challenges and initiatives.• Present and demonstrate comprehensive Networking (Metro-Ethernet, WLAN, SD-WAN), Cybersecurity (Next-Gen Firewall, UTM, SIEM, EDR, SASE), and Voice (UCaaS, Trunking) solutions with proficiency.• Established a solution-oriented mindset within the Sales Representatives through training sessions, product education, and exemplary… Show more • Collaborate with Mid-Market Enterprise sector client stakeholders and executives to devise strategic solutions for organizational challenges and initiatives.• Present and demonstrate comprehensive Networking (Metro-Ethernet, WLAN, SD-WAN), Cybersecurity (Next-Gen Firewall, UTM, SIEM, EDR, SASE), and Voice (UCaaS, Trunking) solutions with proficiency.• Established a solution-oriented mindset within the Sales Representatives through training sessions, product education, and exemplary leadership.• Lead the region in Advanced Solutions attainment and Sales Engineer activity.• Achieved 197% increase in Sales Engineer utilization among Sales Representatives in 2023.• Recognized Top Sales Engineer during 2021 & 2023. Show less

• Drove Azure cloud adoption in the Mid-Market and Strategic Enterprise sectors as a Gold-Level Microsoft Partner.• Collaborated with Microsoft and Client IT Stakeholders to create infrastructure migration plans, cost assessments, risk mitigation strategies, and cloud enhancement opportunities.• Presented Cloud Migration Analysis deliverables to Client Executive Stakeholders, guiding strategic decision-making and migration execution.• Product Owner and developer of critical Power BI… Show more • Drove Azure cloud adoption in the Mid-Market and Strategic Enterprise sectors as a Gold-Level Microsoft Partner.• Collaborated with Microsoft and Client IT Stakeholders to create infrastructure migration plans, cost assessments, risk mitigation strategies, and cloud enhancement opportunities.• Presented Cloud Migration Analysis deliverables to Client Executive Stakeholders, guiding strategic decision-making and migration execution.• Product Owner and developer of critical Power BI Dashboard for Cloud Migration Analysis: Migration Waves, Complexity, Total Cost, DR Strategy, and SQL Deployment.• Lead Architect of an IoT Proof-of-Concept for large pharmaceutical company, automating laboratory data collection and cloud database integration for reporting and analytics.• Improved internal application functionality through Azure DevOps CI/CD pipelines and enhanced Migration Analysis logic.• Implemented critical infrastructure components such as Virtual Networks, Virtual Machines, VPN Gateways, and PowerShell scripts for Disaster Recovery, streamlining large-scale server migrations. Show less

Baltimore, Maryland Area

• Diagnosed and resolved Windows and macOS software and hardware issues, ensuring client satisfaction.• Conducted confidential client data services adhering to data privacy compliance.• Improved operational efficiency by identifying and rectifying process inefficiencies, resulting in a peak labor utilization of 135% for in-store repairs.• Achieved 40% increase in client satisfaction NPS through process improvements.• Led training for new agents by creating training exercises… Show more • Diagnosed and resolved Windows and macOS software and hardware issues, ensuring client satisfaction.• Conducted confidential client data services adhering to data privacy compliance.• Improved operational efficiency by identifying and rectifying process inefficiencies, resulting in a peak labor utilization of 135% for in-store repairs.• Achieved 40% increase in client satisfaction NPS through process improvements.• Led training for new agents by creating training exercises, study materials, and providing in-person coaching on repair processes. Show less

Master Of Business Administration - Mba

Bachelor Of Science - Bs, Computer Networking & Cybersecurity

Associate Of Arts - Aa, Business Administration