-Promoted within one year for outstanding performance managing strategic accounts.-Spearheaded the establishment and expansion of Pulseway's inaugural Account Management team in North America.-Led the onboarding process and built a team of 12 Sales Representatives, ensuring a swift integration into the company's culture and sales processes.-Equipped each team member with the necessary tools and knowledge to excel in their roles.-Played a pivotal role in establishing Pulseway's GTM initiative and strategy known as "Pulseway Central".-Consistently achieve sustainable business growth and exceed sales targets.

• Managed relationships with strategic and enterprise customers, expanding business opportunities through targeted relationship management techniques.• Exceeded revenue targets across all periods, including $143K in expansion revenue in the first quarter—168% of target on a goal of $85K.• Drove product adoption and renewal strategies, ensuring long-term client satisfaction and retention.• Effectively managed escalations to preserve relationships and ensure customer success.• Delivered precise and actionable forecasts, including weekly, monthly, and rolling 6-week projections.• Set a performance benchmark in the division by consistently surpassing quotas and sales goals.

• Manage staff of 12 employees.• Review contracts and ensure inventory needs are met for multiple events on a given day.• Prepare and issue event consumption invoice and reconcile payment to accounts receivable.• Coordinate all time sheets from employees to payroll vendor.• Relationship building with new or current vendors.• Field all customer service related issues/requests.

The Membership Concierge III delivers the highest quality customer service to all members and guests. Actively promote Life Time to prospective members, assist with the buying experience and directly contribute to the achievement of club acquisition and retention goals. Serve as a leader on The Concierge Team, sharing expertise and modeling behaviors which drive a culture of service. Other responsibilities include:-Proactively builds relationships with members and guests, regularly creating over the top service experiences.-Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments.-Functions as a player on the Certified Retention Team, assisting members requesting to cancel their membership by communicating options and facilitating the option that best suits the member.-Engage in service recovery for member questions and concerns, utilizing appropriate tools and resources to find solutions to ensure customer satisfaction.-Customizes the buying experience for prospective members by encouraging involvement with amenities and programs aligned to customers interests and needs.-Communicates with members and prospective members via email or phone in a manner aligned with our brand.-Completes administrative duties, club paperwork and cash drawer reconciliation.

• Company Top 10 Complete Performer ranking: December 2020, January 2021, & May 2021.• First Account Manager at Bridgewater to hit 120% membership revenue.• Achieves daily & monthly acquisition & retention goals through persistent & enthusiastic outreach. • Customizes the buying experience by encouraging involvement with our people, programs and places to align with the unique needs, interests and goals of each prospective member. • Collaborates daily with club leadership to ensure effective onboarding and strong retention of members.• Educate members on how Life Time Fitness can help them achieve a healthier way of life.• Noted for being extremely coachable from superiors.

-Assist in preparation of corporate, payroll, and sales tax returns.-Examine flagged errors in the database and escalate finding back to tax filer for re-submission. -Spot light error to internal teams for review of corrected issue.-Average corrections per day are 20% above expectations of management.-Assisting and guiding taxpayers and tax practitioners with all tax filing questions. -Constantly following-up with taxpayers to advise status of their account and ensure they are compliance with current tax rules and regulations. -Coordinate resolution on delinquent accounts.

Interacted with the patrons, guests, fellow workers, and supervisors in a polite, considerate, and welcoming manner to make sure all guests have a perfect bar experience.

Responsibilities included...1. Building spreadsheets with appropriate contacts for outreach for the group sales department.2. Cold calling for ticket sales.3. Performing tangible duties with Stadium Operations and Merchandising.5. Game-Day Staff Member