Nick Morris Email & Phone Number

San Francisco, California, Us

San Francisco, California, Us

San Francisco, California, Us

San Francisco, California, Us

San Francisco, California, Us

• Set strategic direction with clients to address their business challenges and drive Customer Success maturity through a prescriptive approach to Customer Success and Gainsight best practices.• Conduct cadence calls and annual Executive Business Reviews with key stakeholders to ensure alignment, adoption, and value realization.• Gain a deep understanding of client’s business models and facilitate setting outcomes and measurable objectives with them.• Ownership for outcomes including risk management and mitigation, and client and Gainsight’s mutual success.• Align cross-functional teams internally to consistently provide thought leadership and value throughout the customer journey.

St. Louis, Mo, Us

Recruited to manage the successful execution of the Toyota/Lexus Dealer Certification Program.• Manage the day to day client relationship, work with the sales team to ensure a healthy account relationship and identify new sales opportunities within the account.• Work directly with key client stakeholders to manage the Dealer Certification Program, including development and implementation of project plans and timelines, management of a budget, and achievement of desired/forecasted gross profit margin.• Create and execute annual Statements of Work, the contract that details all program expectations and guidelines including Service Level Agreements for Operational support of the Certification Program• Coach, train, mentor, and supervise a team of two Operational Support Associates to achieve all account goals.• Prepare a weekly status report and lead a routine meeting with key client contacts and various Maritz personnel.• Create and maintain various tracking tools to ensure client needs and expectations are being met.

Leuven, Be

Promoted to manage a team of 4 (contract) Implementation Specialists in executing various sales initiatives.• Led the successful implementation of major company initiatives including Project Merchandiser, Sales Process Playbook, Sales Segmentation, and Target Setting and Variable Compensation Mobility Dashboards designed to increase sales and drive performance and execution across 600+ wholesalers.• Interfaced with ABI Tech. Sales Managers, various levels of management, and wholesaler operations to ensure wholesalers were on track to implement the Tech Sales Initiatives and that all relevant parties at ABI hit their Key Performance Indicators (KPI).• Recommended and sold-in new strategies for wholesaler sales operations to implement including new routing strategies, KPI targeting and cascading methods, and pay structures; consistently achieved all goals and KPIs for specific projects.• Created and implemented standard operating procedures; implemented channel-specific sales routing to align with Trade Marketing strategy and programs.• Tracked, monitored, and communicated team implementation progress and results to management and field sales personnel.• Interviewed hired, coached, and trained contractor team; developed team incentive plans and conducted contractor reviews.• Prepared materials regarding Project Merchandiser for live broadcast and personal appearance on internal satellite network.

Leuven, Be

Recruited by a premier technology solutions and staffing firm to provide routing consulting services to client Anheuser-Busch.• Served as primary contact with 64 wholesaler clients supporting abrouting.com set-up, software installation, and technical issues; specialized in Territory Planner, Roadnet routing, and FleetLoader modules to improve productivity/reduce expenses.• Traveled extensively to build relationships, sell-in consulting services, and consult with wholesaler management teams to maximize efficiencies and effectiveness through strategic analysis of current and potential "go-to-market" strategies• Implemented the sales segmentation route strategy to help sales reps. improve sales and service to on- and off-premise accounts; tracked and analyzed wholesaler savings and investments post reroutes; led training classes at wholesaler locations.• Led a departmental innovation team focused on pricing strategy, and revenue building and cost savings.• Coordinated and presented at Regional Wholesaler User Conferences and internal training classes.• Recipient of the “Star Achievement Award” in recognition by Envision for exemplifying performance excellence (2007 & 2009).

Kansas City, Mo, Us

Promoted, upon graduation, to process a variety of transactions, cross-selling and closing sales for bank products and services.• Provided exceptional customer service by determining customers’ needs, and recommending appropriate solutions; opened a variety of accounts and services; recognized as #1 Financial Services Representative of the Month.

Kansas City, Mo, Us

Recruited and promoted to perform various teller transactions and market additional services and products to customers.• Awarded “Teller-of-the-Month” award three times; demonstrated professionalism and accurately balanced daily transactions.