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Highly-motivated, self-driven, and results oriented professional with success in leading teams to implement processes and strategies built to capitalize on opportunities to improve sales, market share, operational excellence, and profitability in highly-competitive industries. Highly regarded for proactively approaching business challenges with excellent problem-solving, analytical, and communication skills to identify solutions to meet client goals and objectives. Excels at building effective relationships and working collaboratively with people at all levels in planning, executing, and managing complex projects.
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Director Of Customer SuccessGainsight Nov 2024 - PresentSan Francisco, California, Us -
Regional Director, Customer SuccessGainsight Feb 2024 - Nov 2024San Francisco, California, Us
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Manager Of Customer SuccessGainsight Mar 2022 - Feb 2024San Francisco, California, Us
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Enterprise Customer Success ManagerGainsight Oct 2020 - Mar 2022San Francisco, California, Us
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Client Outcomes ManagerGainsight Mar 2018 - Oct 2020San Francisco, California, Us• Set strategic direction with clients to address their business challenges and drive Customer Success maturity through a prescriptive approach to Customer Success and Gainsight best practices.• Conduct cadence calls and annual Executive Business Reviews with key stakeholders to ensure alignment, adoption, and value realization.• Gain a deep understanding of client’s business models and facilitate setting outcomes and measurable objectives with them.• Ownership for outcomes including risk management and mitigation, and client and Gainsight’s mutual success.• Align cross-functional teams internally to consistently provide thought leadership and value throughout the customer journey.
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Client Operations ManagerMaritz Motivation Solutions Oct 2015 - Mar 2018St. Louis, Mo, UsRecruited to manage the successful execution of the Toyota/Lexus Dealer Certification Program.• Manage the day to day client relationship, work with the sales team to ensure a healthy account relationship and identify new sales opportunities within the account.• Work directly with key client stakeholders to manage the Dealer Certification Program, including development and implementation of project plans and timelines, management of a budget, and achievement of desired/forecasted gross profit margin.• Create and execute annual Statements of Work, the contract that details all program expectations and guidelines including Service Level Agreements for Operational support of the Certification Program• Coach, train, mentor, and supervise a team of two Operational Support Associates to achieve all account goals.• Prepare a weekly status report and lead a routine meeting with key client contacts and various Maritz personnel.• Create and maintain various tracking tools to ensure client needs and expectations are being met. -
Project ManagerAnheuser-Busch Inbev May 2012 - Oct 2015Leuven, BePromoted to manage a team of 4 (contract) Implementation Specialists in executing various sales initiatives.• Led the successful implementation of major company initiatives including Project Merchandiser, Sales Process Playbook, Sales Segmentation, and Target Setting and Variable Compensation Mobility Dashboards designed to increase sales and drive performance and execution across 600+ wholesalers.• Interfaced with ABI Tech. Sales Managers, various levels of management, and wholesaler operations to ensure wholesalers were on track to implement the Tech Sales Initiatives and that all relevant parties at ABI hit their Key Performance Indicators (KPI).• Recommended and sold-in new strategies for wholesaler sales operations to implement including new routing strategies, KPI targeting and cascading methods, and pay structures; consistently achieved all goals and KPIs for specific projects.• Created and implemented standard operating procedures; implemented channel-specific sales routing to align with Trade Marketing strategy and programs.• Tracked, monitored, and communicated team implementation progress and results to management and field sales personnel.• Interviewed hired, coached, and trained contractor team; developed team incentive plans and conducted contractor reviews.• Prepared materials regarding Project Merchandiser for live broadcast and personal appearance on internal satellite network. -
Wholesaler Routing Consultant (Contracted Through Envision)Anheuser-Busch Inbev Jun 2007 - May 2012Leuven, BeRecruited by a premier technology solutions and staffing firm to provide routing consulting services to client Anheuser-Busch.• Served as primary contact with 64 wholesaler clients supporting abrouting.com set-up, software installation, and technical issues; specialized in Territory Planner, Roadnet routing, and FleetLoader modules to improve productivity/reduce expenses.• Traveled extensively to build relationships, sell-in consulting services, and consult with wholesaler management teams to maximize efficiencies and effectiveness through strategic analysis of current and potential "go-to-market" strategies• Implemented the sales segmentation route strategy to help sales reps. improve sales and service to on- and off-premise accounts; tracked and analyzed wholesaler savings and investments post reroutes; led training classes at wholesaler locations.• Led a departmental innovation team focused on pricing strategy, and revenue building and cost savings.• Coordinated and presented at Regional Wholesaler User Conferences and internal training classes.• Recipient of the “Star Achievement Award” in recognition by Envision for exemplifying performance excellence (2007 & 2009).
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Financial Services RepresentativeCommerce Bank May 2006 - May 2007Kansas City, Mo, UsPromoted, upon graduation, to process a variety of transactions, cross-selling and closing sales for bank products and services.• Provided exceptional customer service by determining customers’ needs, and recommending appropriate solutions; opened a variety of accounts and services; recognized as #1 Financial Services Representative of the Month. -
Senior Teller (2004 To 2006) | Teller (2002 To 2004)Commerce Bank Sep 2002 - May 2006Kansas City, Mo, UsRecruited and promoted to perform various teller transactions and market additional services and products to customers.• Awarded “Teller-of-the-Month” award three times; demonstrated professionalism and accurately balanced daily transactions.
Nick Morris Skills
Nick Morris Education Details
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Fontbonne UniversityBusiness Administration; Marketing
Frequently Asked Questions about Nick Morris
What company does Nick Morris work for?
Nick Morris works for Gainsight
What is Nick Morris's role at the current company?
Nick Morris's current role is Director of Customer Success at Gainsight.
What is Nick Morris's email address?
Nick Morris's email address is nm****@****att.net
What is Nick Morris's direct phone number?
Nick Morris's direct phone number is .816.234*****
What schools did Nick Morris attend?
Nick Morris attended Fontbonne University.
What skills is Nick Morris known for?
Nick Morris has skills like Sales, Building Relationships, Employee Training, Project Management, Analysis, Retail, Customer Service, Cross Functional Team Leadership, Strategic Consulting, Sales Operations, Process Improvement, Team Leadership.
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