Nicholas Como Email & Phone Number

Plano, Texas, United States

Plano, Texas, United States

-Built a new reporting suite in Power BI for a 100+ employee department for KPI measurement and workload management. Worked closely with senior leaders to ensure visualizations and data sourced from vendors and internal systems provided value and drove actionable discussion. -Facilitated and administered an initiative to implement a new data connection to a production based transactional database that allowed for new reporting opportunities for groups that did not have a data mart established and had limited financial backing.-Managed numerous stakeholders throughout the larger business and juggled conflicting priorities as multiple, wholly owned projects were constantly in flight, each utilizing different data sources and data querying and visualization tools (e.g., PBI, Tableau, SAS, Excel, SQL, DAX, Cognos, AWS)-Communicated analyses, findings, and recommendations to stakeholders and senior leadership to improve business processes and discover efficiencies and performance gaps

Dover, New Hampshire, United States

-Commercial Insurance Claims Analytics-Owned and built SAS datasets and Power BI reporting for GL and APD claims reports utilized by leadership and management-Conducted analyses, deep dives, and presentations to drive business decisions and close claims operations’ knowledge gaps-Built an automated reporting process which utilized Power Automate and PBI to combine data from multiple internal and external sources for daily reporting -Developed and improved existing and new complex queries and projects to streamline workflows and produce meaningful content and complete datasets for other analytics groups to access

Dover, New Hampshire, United States

-Helmsman Workload Planning and Analytics-Conducted analyses and built tools, dashboards, and metrics utilizing and tying together data from numerous sources for workload planning and to assist supervisors with the management of their teams and individuals-Distributed and assigned work to production users; forecasted staffing needs based on business trends-Maintained knowledge of regulations and processes of the service market business and worked with internal staff and external organizations to resolve issues-Examined data, identified trends, and provided recommendations for continuous improvement to leadership. Analyzed data to identify trends and gaps in existing processes; utilized this information to produce actionable results and implement business process changes -Developed new workload tool functionalities to increase efficiency and accountability of end users-Wrote and implemented complex data queries to automate assignment processes-Resolved system issues and implemented updates timely to avoid impact to the production teams

Portsmouth, New Hampshire

-Commercial Insurance Billing and Collections-Created and established a new process for disbursing vendor payments, essentially eliminating the need for manual check issuance. Coordinated the establishment of this process with treasury and controls units-Balanced terms and dispute handling with compliance standards and initiated complex billing plans using premium and eligibility information-Responsible for daily collection activity and receivables management, including dunning protocol and referral to collections agencies while maintaining compliance standards-Performed various accounting functions including invoicing, analyzing customer payments, and managing the book and receivable account

Dover, New Hampshire

-Corporate Accounts Payable-Reviewed, analyzed, and validated approved payment requests against invoices for accuracy and compliance then processed the payment requests in the accounts payable system-Processed domestic and international wire payments via the Integrity system-Prepared and input financial transactions journal entries, and other data for various operating reports-Compiled processing statistics and analyzed trends for incoming payment requests-Analyzed invoices for PCard opportunities, resulting in $600,000 in annual spend eligible for rebates-Utilized LMS to work on projects, to develop solutions for issues, and enhance current processes-Handled and resolved various customer service inquiries via telephone and email

Dover, New Hampshire

-Personal Insurance Claims - Subrogation-Processed and posted incoming claims subrogation and vendor payments using the Navigator, CVO, Unity, Phoenix, and URS systems Developed new vital work processes and documented them by creating extensive standard work documents-Analyzed department efficiency formula and created a new formula to provide a more accurate depiction of the team’s performance-Served as a SME for coworkers and led group trainings to increase the team’s productivity

Portsmouth, New Hampshire

Passport Clerk in the National Passport Center

Warsaw, Masovian District, Poland

Received, sorted and batched approximately 300 claims per day by service categoryVerified insurance eligibility of member services using the Health Plus Facets databaseProvided and assisted Quality Specialists with claims for daily audits

Covered main reception Miscellaneous clerical duties including data entry and filing