I provide both phone and client-site support as part of our service delivery team, for a mix of Microsoft and Apple environments.

As the business has grown and evolved, I have provided network and systems maintenance, change management and end-user training for planned upgrade pathways of the SOE, and general technical troubleshooting for office equipment.Projects have included GPS tracking solutions, tiered redundant power and networking connectivity to work around intermittent rural power failures, and bespoke workarounds for persistent printer driver failures.

Patrol guard with occasional stints as crowd controller and static guard.

As a long-term community manager, I was involved in conflict de-escalation, expectation management, and liaising between management and users. I also helped with UX quality assurance, migration planning and documentation, and researching potential business case options.

First-level phone-based customer support for Individual and Business related tax queries

Worked service on the grill, gyros, fryers and pass during the busy opening months. Developed, costed, and produced house-made desserts.

With stunning views over the Yarra River, Riverstone predominantly catered to weddings with the occasional social group excursion, charity event, or birthday. I helped with all aspects of kitchen production and operations, liaising with customers for last-minute dietary requests and menu changes, doing my best to provide nutritious and tasty child meals. Leveraged existing industry contacts to find vendors for specialty items. Provided mentoring and training for junior staff members

Covering larder and pastry stations, I helped with recipe research and development, cross-training staff, and undertook stock control and ordering via preferred and specialty vendors. As a predominantly a la carte venue, a triaged ticketing system was used to ensure customers received well presented and timely meals.During my employ, the Healesville Hotel gained a Good Food Guide 1-hat rating.

Larder and pastry duties.

General technical troubleshooting, general menu maintenance and tomfoolery.

Production and finishing of tarts, cakes, and slices for the display fridge; design of desserts for special occasions; general menu maintenance and tomfoolery.

Apprentice pastry chef at Healesville Country Club