PuzzleHR is reinventing Human Resource and Administrative Service Outsourcing.Many companies struggle with the complexities associated with running a growing business. Trying to fit compliance and Labor Regulations with Business Growth Goals and Employee Satisfaction can be a daunting task. To simplify and streamline processes many business leaders turn to technology solutions and inadvertently end up actually making things more complex. We have decades of experience in Human Resource Outsourcing and we know how difficult it is for companies to deploy the resources necessary to run their back office while implementing strategies to create and maintain an engaged workforce. We know that technology alone can’t solve human challenges. We created PuzzleHR to deliver the Personnel Management Infrastructure Solutions that will:• Keep your company in compliance with government regulations no matter your location or industry• Help you get the most out of the tools and systems that you currently have in place• Make your company an Employer of Choice by helping you recruit, lead and retain the best talent available and• Create scalable internal processes to prepare for your future growth. We help you put the pieces of the puzzle together! Puzzle is "HR Solved".

Creates, maintains, and delivers training content to clients and employees.• Designs, schedules, and delivers web-based training sessions and demonstrations to new, existing, and prospective clients to ensure that clients understand product applications. Delivers training sessions and demonstrations according to established procedures and guidelines to maximize client satisfaction. Suggests additional system features or benefits to the client that will maximize the value received to ensure maximum client benefit from the products.• Consolidates and interprets training and demonstration program data, statistics, and feedback and presents resulting reports to leadership. Presents and implements program enhancement suggestions based on feedback to ensure continued evolution of the training program.• Maintains knowledge of the product suite and related Paychex systems as well as changes in web/teleconference technology, PC hardware and software, and payroll and benefit laws to ensure effective, efficient, and consistent training of the client base.• Works with Training and Development Center to create, maintain, and enhance presentation and training program materials for client and employee audiences. Ensures documents and tools used are compliant with Paychex standards and maximize client experience and satisfaction.• Establishes and maintains a positive working relationship with clients and coworkers to promote the Paychex quality service image.• Acts as a dedicated trainer for high-value clients and periodically completes on site visits.

• Performs all duties of a Payroll Specialist.• Coordinates the workflow and communication among internal departments for PEO payroll matters for the branch and for our clients to ensure high quality service is provided.• Contacts PEO clients to obtain payroll data, including salary changes, new employee packets, worksite change forms, tax information and employee deductions to set schedules. Ensures data is accurate and processed timely.• Keys all payroll and related data necessary to process and meet appointment schedules.• Ensures timely feedback and coordinates issue resolution with human resource generalist for PEO clients.• Coordinates administrative responsibilities with HRS personnel, including PHRS human resource generalists and/or PHRS administrators (e.g. Taxpay, SUI, COBRA, Garnishment Administration etc.).• Establishes and maintains a positive working relationship with PEO clients, local branch operations, PEO accounting, human resource generalists and sales to promote Paychex' quality service image. May participate in client visits.• Works closely with the new client specialist to ensure client load and re-load procedures are completed.• Keeps abreast of the Paychex payroll processing system and changes in wage and tax laws, assist PEO departments with problem resolution on behalf of PEO clients.• Maintains knowledge of PEO billing process and monitors reconciliation and data integrity items to ensure timely resolution with PEO finance/accounting.• May assist with on-going branch training. May coordinate training, initial PEO client set-up and delivery of services for the PEO service offering among sales, corporate, and local branch operations.• Maintains knowledge of PEO service offering: Payroll, Benefits, Taxpay, Direct Deposit, General Ledger Reporting, Readychex, 401(k), Section 125, etc. and is able to assist clients with general inquiries.

Provides outstanding Client Service to Engage clients•Serves as a primary point of contact and project lead for new clients to effect a seamless transition to Engage products and services•Directs and manages transition of new clients from the start of the relationship, including obtaining all required information for new client set-up•Effectively communicates with new clients and Engage Team Members in a timely and clear fashion•Plans and schedules implementation timelines and milestones using appropriate tools; tracks milestones and deliverables to ensure successful transitions•Provides progress reports to appropriate Engage Team Members•Establishes and maintains positive client working relationships; successfully contributes to high client retention rates•Analyzes clients’ needs and provides appropriate recommendations•Accurate and timely processing of all assigned payrolls•Day-to-day payroll maintenance, including accurate and timely processing of payroll entries, garnishments, direct deposit information, and employee set-ups•Performs analysis of completed payroll and troubleshoots data inconsistencies; identifies trends and potential issues and recommends solutions.•Provides support and training to new clients and employees regarding payroll software and general payroll needs•Represents the Engage team effectively; builds trust and credibility and promotes transparency•Maintains confidentiality of all client and employee information

Sets up existing clients (primarily the most complex and revenue-intensive) on new products according to established procedures so that client’s expectations are met and they can begin utilizing new services by the date specified in their service agreement.Provides client service and technical support for existing clients as they transition to new products to ensure all products and applications are functioning properly.Utilizes web-based collaboration tools to guide the client through the migration process and provides instructions for basic system access and utilization.Maintains knowledge of product application configuration to effectively install and test each client’s unique technical environment.Researches and resolves client issues in a timely manner to optimize client experience and satisfaction.Coordinates the installation of hardware and software for products for existing complex clients to ensure successful migration to new products.Proactively ensures ongoing client satisfaction and the highest client retention levels by participating in proactive client calls and other retention-oriented programs.Manages client service and support on multiple complex accounts while delivering exceptional customer service during implementation.Establishes and maintains a positive working relationship with clients, partners and stakeholders to promote Paychex' quality service image.Completes required documentation to transfer client to ongoing client service team to ensure ongoing support. Answers questions from ongoing client service team on client-specific issues as necessary.Identifies and documents potential improvements in procedures such as training, documentation and system enhancements in order to increase client retention.Participates in special projects and department initiatives as requested.Mentors less-experienced Implementation Specialists to ensure successful training.

Sets up new clients (primarily moderately complex and revenue-intensive) according to branch procedures so that client’s expectations are met and they can begin utilizing services by the date specified in their service agreement.Provides client service and technical support for new clients to ensure all products and applications are functioning properly.Utilizes web-based collaboration tools to guide the client through the setup process and provides instructions for basic system access and utilization.Maintains knowledge of product application configuration to effectively install and test each client’s unique technical environment.Researches and resolves client implementation issues in a timely manner to optimize client experience and satisfaction.Creates, executes, and reviews data integrity reports to ensure accuracy of client information.Completes required documentation to transfer client to ongoing client service team to ensure ongoing support. Answers questions from ongoing client service team on client-specific issues as necessary.Establishes and maintains a positive working relationship with clients, sales, and coworkers to promote Paychex’ quality service image.Participates in department projects and initiatives to optimize client satisfaction and retention.Assists in tax coding and state setup, cancellations, and deletions to ensure accurate setup with all tax agencies required for tax-filing compliance.Backs up client service team during peak times of the year as needed.May conduct on-site visits and in-house client training to adequately prepare clients to fully utilize Paychex software

Assist a client list of 100+ clients utilizing a Major Market payroll processing software by providing ongoing client training over the phone.Responds in a timely manner to client phone calls and emails and resolves client questions and concerns including payroll and tax related matters.First level technical support including “how to” product inquiries, system issues and input/output transmission issues.Solid understanding of payroll basics, including tax calculations, setting up recurring earnings and deductions, understanding of wage garnishments etc.Maintain the highest level of client services by always keeping my clients up-to-date with the resolution of any issues.

Acted as a recruiter and staffer for a successful Manufacturing Client. Oversaw and performed corporate interviews as well as directed drug screening tests for potential applicants.Conducted new hire orientations; maintained employee records through payroll & assignment tracking software, introduced employees to Organizational policies

Operated a full desk IT search practice focused in the Raleigh/Durham, NC marketMarketed to hiring managers to obtain job orders followed by the recruitment of candidates to fill the open positionsConducted an average of 40-100 outbound phone calls per day; acted as a professional representative of the company while discussing marketing strategies and recruitmentDisplayed success by making several corporate connections per day; commended for enthusiasm and attentivenessDemonstrated a strong ability to form solid relationships as well as build traction in a brand new market space for the firm

Implemented a consultative sales approach based on the extensive 8 week training program & company policies; achieved 198% quota by the end of the yearGained strong knowledge of solution based sales process; demonstrated the ability to successfully develop new skillsProspected for pipeline adds by live B2B cold calling and telemarketing blitz daysConducted 60+ live cold calls per week, 30-40 included telemarketing calls per blitz day

Conducted orientations with clients to discuss and answer questions regarding the Workforce Investment Act (WIA) programSuccessfully prepared and submitted client files for review under the direction of department Supervisor and the Committee for funding approvalDirected a caseload of over 120 clients who were enrolled in the training program; kept all records of actions, conducted follow-up interviews prior to completion of training program & entrance into employmentContinuously reviewed all policies and procedures; stayed informed of regulations in the WIA program

I worked with individuals who were seeking to further their education to become self-sufficient. The largest demographic that the grant program works with is dislocated (unemployed) workers. The goal is to help fund short term training to assist the dislocated worker in gaining employment, not just for the short term, but for the long term. Assisted my clients with job search once training was completed. Tracked all services and interactions with my customers by utilizing a statewide automated database. The program focuses on high/in-demand industries, so our clients/students have the potential to work in their trained fields for years to come.

I have worked in many areas on the store side of Target. I have been a Salesfloor Team Member, Planogram Team Member, Electronics Specialist, Food Avenue Team Leader, Backroom/Logistics Team Member. I have worked off and on for Target over the last 7 years. It has been a good company to work for and I have always felt comfortable working in the retail environment.

Effectively assisted customers in rental car needs; answered questions & displayed a professional and positive attitudeDeveloped exceptional skills in sales techniques & persuasive communication through job training and experiencesImplemented customized coverage packages for corporate rental agreementsManaged daily deposits of cash receipts & checks and was responsible for marketing to all corporate accounts in the local area