Nicholas Dewing Email & Phone Number

• Install and maintain system hardware including desktops, laptops, and printers• Install and configure software on computers• Troubleshoot network connectivity issues• Setup user accounts and permissions in Active Directory• Manage the Email and Network Security products for the UAB Department of Pediatrics• Manage server infrastructure with 60 servers both virtual and physical for the UAB Department of Pediatrics• Manage VMWare View system for the UAB Department of Pediatrics• Manage, install, configure, and operate VMware vSphere systems/ESXi hosts with Dell Equallogic system for the UAB Department of Pediatrics• Manage Quest Rapid Recovery backup • Manage Trend Micro products including OfficeScan, Deep Discovery, InterScan Messaging Security, Mobile Device Management, Endpoint Encryption for the UAB Department of Pediatrics• Install, monitor and resolve server-based operating system and installation problems

Supervise the help desk employeesManage monthly updates for servers and workstations via Microsoft SCCMManage the Email and Network Security products for the departmentManage server infrastructure with 60 servers both virtual and physicalManage, install, configure, and operate VMware vSphere systems/ESXi hosts with Dell Equallogic systemManage VMWare View systemManage Trend Micro products including OfficeScan, Deep Discovery, InterScan Messaging Security, Mobile Device ManagementInstall, monitor and resolve server-based operating system and installation problemsDesign and test server installsManage Microsoft Exchange Server 2010Manage and setup new SharePoint sites with Microsoft SharePoint 2010Manage Quest Rapid Recovery backup systemManage InfoDynamics Intact systemProvide internal support for other help desk technicians with complex issuesSetup new desktop and laptop images with Macrium Reflect

Focus on the Help desk and helping users with any computer issues that arise in a timely manner.Install and maintain system hardware including desktops and printers.Install and configure software on computers.Troubleshoot network connectivity issues. Setup user accounts and permissions in Active Directory. Provide support for software including Microsoft Windows, Microsoft Office, Logician/Centricity EMR system, VMWare View and Fusion